Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced,
Reproduce, diagnose and resolve technical problems encountered by users,
Provide advice and training to users in response to identified difficulties,
Onboard users to the network,
Maintaining computer networks and systems including software, mainframes, VPNs, routers, and other physical hardware.

Acted as a technical service person providing desktop & server support remotely to US based clients.
Implemented fixes and solution where appropriate either via discussing directly with clients, via email or via remote desktop.

Managing team of Engineers to deal with variety of Time Management Systems and Access Control Projects.
Resource allocation for multiple projects or conducting pre-installation site surveys.
Coordination with customers to gather requirements and to manage and full fill the expectations.
Planning and ensuring quarterly or bi-annually system preventive maintenance services.
Making vital decisions and drive decision making across the projects.
Deal with customers complains regarding installed systems, providing support by assigning Engineers\' visit or remote support.

Executing IT Monitoring Solution project related tasks involving NMS tool deployment at client end.
Lining up project related tasks, coordinating with customer.
Performing testings and research as per customer requirements.
Installing and configuring NMS tool at client end.
Providing on-time support to clients over email, telephone and ticket based portal on their issues regarding NMS tool.

NMS based monitoring of client\'s (Engro Corp.) infrastructure, including Network, Servers and Applications.
Coordinating with Client\'s (Engro Corp.) infra team, ISPs. Timely reporting issues to concerns, take actions accordingly.
NMS administration as per client\'s requirement.
Preparing Daily/Weekly/Monthly incident reports.

Deal technical queries of the valued clients related to FTTH (Fiber to the home) Data connectivity, Layer 2 & 3 connectivity.
Provide Basic Network Troubleshooting and Configure Router of Customers.
Follow up with Operations team and Third party vendors over technical queries.
Frequent, productive coordination with client over daily services delivery related issues.
Conduct telephonic discussions with clients over their queries and concerns. Taking action to resolve problems.
Responding to e-mails, Researching technical issues, Learning about product updates and new technologies.