All Kinds of OS Installations & Support Services as per end users’ requirements on-site & international Clients.
Maintain & resolve the tickets on the Manage Engine IT Help Desk Portal as per the given SLA.
Setting up new users\' accounts and profiles and dealing with password issues.
Cisco Any Connect VPN services, Fortinet Client VPN, Global Client, to provide his installation on the end-user side & support.
Managing Server Infrastructure Domain DNS, DHCP, WDS, Active Directory Services, Windows Backup Services.
 Installation & configuration of a company’s computer hardware operating systems and applications
Monitoring and maintaining computer systems and networks.
Testing and evaluating new technology.
Responding to call-outs in a timely fashion.
IT Technical Support Managing Via on-Premises & Remotely.
Provide complete Assistance with the updated technology.

Troubleshoot day-to-day IT-related Issues, take care of all IT-related equipment, troubleshoot laptop/desktop-related issues.
Troubleshoot and fix OS-related issues, backups, and data management.
Installing and configuring computer hardware, software, system, networks, printer, and scanners.
Monitoring and maintaining the computer systems and network.
Responding in a timely manner to service issues and requests.
Providing technical support across the company.
Repairing and replacing equipment as necessary.
Ensure security of data, network access, and backup.
Data network services and LAN support.
Network SWs VLAN maintaining routine work.
Hard phone (cisco, Avaya, Polycom) onsite configuration and up-gradation.
Application software maintenance and support.
Documenting technical knowledge base stuff in the form notes.
Testing new technology.

Provided technical support to the Office management and remote users in a different location.
Manning and resolve the Logged ticket on the IT Help desk portal(Freshworks).
Responding in a timely manner to service issues and requests.
Taking ownership of customer issues reported on the portal and seeing problems through to resolution.
Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
Following standard procedures for proper escalation of unresolved tickets (issue) to the appropriate internal teams.
Installing and configuring computer hardware, software, systems, networks, printers, scanners, and updates as needed.
Troubleshooting software errors, advising customers on maintaining and managing their software .offering tips, and advice to avoid facing technical issues.
Troubleshooting and resolving the windows, and Citrix problems. Installing, configuring Outlook, and also fixing the outlook-related concerns.
Managing, troubleshooting, and maintenance of Active Directory, DHCP, DNS, and DFS Roles.
Managing Group policy and file server and also Granting access to the users to a specific file, share drive, or folder.

Documenting technical knowledge base stuff in the form of notes.

Provided technical support for 700+ users for more than one year.
Ensured the quick response and solution of user concerns and also escalate the more complicated issue to the helpdesk manager. Responsibilities.
Providing technical support or guidance by resolving the technical problem of the CROs through the ticketing system, emails, and phone calls.
Closed 95% of trouble tickets on the first call without escalation.
 Examining the operating system of a computer and installing software on the computer.
Changing the parts of the computer for resolving the technical problems if required.
Comprehending the problem, fixing it, and resolving it as well as troubleshooting the system and network problems 
Commended for quickly resolving complex issues