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概要
Perspicacious and ingenious professional having 4 years of experience with deep insight into customer support services through chat and Email. Eager to use my exceptional interpersonal and communication skills to resolve customer issues and foster a positive relationship between the customer and the company.
工作经历
Live Chat Support
Handling customers\' queries through live chat.
Lead generation for clients.
Maintain human interaction.
Record keeping of chats.
E-mail support executive / Team coordinator
Customer support via email.
Train team members on programs and address their program questions.
Offer routine instructions to team members on job responsibilities.
Updating daily productivity report.
Handle routine operations of the office and resolve issues.
Administration & Reception
Customer support.
Record Keeping.
Manage clients\' data.
Manage appointments.
I.T Support - Internee
Manage online meetings and conferences.
Help Desk Support for students.
Solving system-related issues.
Desktop support officer
Taking remote sessions for solving desktop issues.
Installation of software and windows.
Domain joining, adding printers, adding scanners and different hardware with the systems, and solving many system-related issues.
Make reports on systems and different hardware analyses given by the manager.
Web developer - Internee
Adobe Photoshop.
Converting PSD files into HTML.
Front-end designing and short tasks using bootstrap.
Making databases using My SQL PHPMyAdmin.
