·         Write and edit product content that will be published on e-Commerce websites/portals.
·         Set standards, systems, and best practices for new product listings, content creation, distribution, and maintenance.
·         Work closely with different teams (product management, graphics, sales) to provide updated content that will be shared across e-Commerce platforms.
·         Be a subject matter expert to assigned product categories.
·         Monitor changes in product sales by using web analytics and Excel spreadsheets (pivot tables, vlookups, etc) to stay organized.
·         Ability to multitask and meet deadlines while maintaining attention to detail.

·          Participates in design of call monitoring formats and quality standards.
·          Performs call monitoring and provides trend data to site management team.
·          Performs monitors of customer care Chat responses.
·          Participates in customer and client listening programs to identify customer needs and expectations.
·          Coordinates and facilitates call calibration sessions for call center staff.
·          Provides feedback to call center team leaders and managers.
·          Prepares and analyzes internal and external quality reports for management staff review.