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工作经历
Chat and Email Support Agent (Handler Of PMDU Complain Portal)
Handle out passengers and outsiders complains via Message , Chat & Email and Call on PMDU portal through out lahore Division. Complainant describe their issues and difficulties on PMDU after selection of Railway head and send to the Ministry for further action .Then Ministry of Railways send to Concern division accordingly and after shown on My Portal I took positively remarks from concern authority in written form and Put back on reply section and send back to complainant and also maintain feedbacks ratios on daily basis Accordingly.
Head Of Complain Department
To manage the complains of clients on urgent basis Via Chat and Email Support and Call regarding company\'s products and services. I sort out the complains according policy and makes relation better to best . Because customer satisfaction is our prime focus.
Customer Care & Chat and Email Support
To Sort out the customer complains and issues regarding Mobilink services via Call on Customer care helpline 111. Hence, logged in and Manage the workcodes after completion of every call plus maintain talktime during every call accordingly