Professional Summary............:
Result‐oriented, Vigorous, focused professional, with a successful record of accomplishments in the field of Business Development, Project Management, BPO services projects. My major strengths include leadership skills, excellent communication skills, development of team atmosphere, respect for compliance in any regulated environment, as well as management skills including handling of project related affairs, employee training and development, orientations work plan development and implementation.
Having a long track record of ensuring projects are delivered to the highest quality, within budget by effectively organizing, managing and utilizing all resources. Able to lead teams on Technical and operational projects where the highest standards are routinely demanded. Always wanting to be actively involved in all aspects of the project life‐cycle and deliver high‐value projects in matrixes organizations and across different geographies. Over 15 years of professional experience in the field of business management, Business Process Outsourcing (BPO), Human Resource Department. I worked in areas of Project Management, Business Development, Project Coordination, Team Lead, Customer Relation Management as well as a team member.
Ø Plan & Following up new business opportunities and setting up meetings
Ø Preparation of RFP’s, EOI’s, RFQ’s responses, Preparation of JV documents, Participate in bid submission and evaluation meetings
Ø Lead and assist with complex sales negotiations, create and deliver sales presentations. Plans, produces and manages proposal and pricing development and client presentations and interaction
Ø Develop and maintain relationships with existing and potential clients including, but not limited to: customers, partner companies, community leaders, utilities, and associated firms
Ø Identify, evaluate, and prioritize opportunities to build a strong sales pipe for revenue forecast
Ø Secure and mobilize the required resources, both internally across functions and externally, to deliver solutions to customers
Ø Writing proposals and customizing each proposal based on the nature of the project, quality project selection and bidding
Ø Gather the client requirements, communicate with the team and deliver the project to the client as per requirement
Ø Develops negotiating strategies and positions by studying the integration of new venture with company strategies and operations; examining risks and potentials; estimating partners\' needs and goals
Ø Updating and maintaining the Daily Progress Report/Sheet to ensure accurate and up to date information (meetings status, activities, contact details, projects or contacts applied/awarded etc.)
Ø Follow‐up with prospects by phone, email, and Instant Messengers to answer any additional questions and eventually convert them into customers, maintain close contact with all assigned customers and ensure high level of customer satisfaction
Major Purpose of Position:
As Associate Manager Outsourcing, I was Responsible for managing the delivery of critical projects, and providing managerial support for all the projects conducted by the company. Covering all aspects of projects from the beginning stages through to execution ensuring that projects deliverables and timelines are completed consistently and they meet quality standards as per clients requirement. I am also responsible for providing monthly financial and technical updates of any known issues/risks to Senior Management.
Associate Manager Business Development & Sales/Marketing
Responsible for the selling of company Software products and recognize the customer needs
Scheduled and coordinate the bid development activities to produce thoughtfully conceived proposals. Ensured completed bids are professional in presentation, delivered on time and in compliance with the specifications noted in the customer\'s bid request.
Job Description:
This position directly reports to Program Head with following responsibilities:
Responsible for planning, controlling, monitoring, and also managing and directing the assigned project resources to best meet project objectives.
Manage changes to the project scope, project schedule and project costs using appropriate verification techniques in order to keep the project plan accurate
Responsible for identifying, monitoring, and responding to risk.
Responsible for the execution of the tasks as defined in the project plan in order to achieve the project goals
Ensure a common understanding by setting expectations in accordance with the project plan, in order to align the stake holders and team members
Responsible to the project stakeholders for delivering a project’s Objectives within scope, schedule, cost, and quality.
Conduct a kick off meeting with all key stake holders in order to announce the start of the project and review the overall project plan and gain
Client relationship management
Lead evaluation for new queries
Fact sheet preparation for projects & Business analysis
analyzing clients\' existing systems;
Preparation RFP’s, EOI’s, RFQ’s responses
Creating Technical & Financial proposals
Preparation of contracts & JV documents
Participate in bid submission & Evaluation meetings
Coordination between Netsol team clients
Resources profiling as per project requirement
Clients meetings and presentations
BD documents record keeping
translating client requirements into highly specified project briefs;
identifying options for potential solutions and assessing them for
both technical and business suitability;
presenting proposals to clients;
drawing up a testing schedule for the complete system;
overseeing the implementation of a new system;
planning and working flexibly to a deadline;
writing user manuals;
providing training to users of a new system;
Keeping up to date with technical and industry sector developments.
Organize, Supervise the scanning, QA and indexing activities at scanning sites
Supervise the pre-scan quality operators, scanning operators, indexing operators
Receive the record from district administration and maintain the log for all the registers
Assuring pre-scan activity to check with the Local Administration and availability of the record
Ensure that the quality of scanned images are up to the mark
Ensure that indexing is being done according to the requirements
Intimate to the revenue administration about all the missing record
Hand over the damaged pages log (Revenue Estate wise), identified by the pre-scan QA operator,
to District Revenue Administration for recreation of the pages.
In case of district scanning site acquire a copy of Mauza order list from District scanning site
so that effort of scanning is synchronized at both the locations
Make lists of registers available in the record room in consultation with revenue administration
resource
Interaction / Meetings with Revenue Administration regarding availability of registers,
revenue admin resource
Coordinate with the Project and Operation managers and organize meetings on progress
Maintain Project Managers calendars.
Prepare and/or edit meeting minutes, presentations and tables.
Responsible to track project changes and produces updated site
Based schedule as agreed with engineering and project management.
Data Entry Site Responsibilities
After receiving the images run the utility to save the indexed images into the database
Compiles and analyzes the data & Assign the concerned data to supervisors for data entry.
Manages the data entry processes to preserve a correct and well-organized database
Progress monitoring of data entry by using work progress utility in software application
Manages and schedules duties of data entry staff & Conduct employee performance reviews
Develops motives and priorities and assigns tasks of project
Responsible for Recruitment & Selection
Training & Development
Policies & Organizational Structure
Conducting customized trainings by identifying problems in particular department and addresses those issues in problem solving way.
Implement guidelines for issuance of office facilities/equipment for the present staff and new employees
Performance/ Appraisal Management
Manuals & SOPs, Job Descriptions
Attendance & Leaves Record
Service Matters of Employee
Event Management
Employee Data Base Management
Procurement Management Coordination
Responsible for HR operations that include announcements, letters and any other changes in organization.
Organize Data reviewed in line with the laws, Data Collection in field, Description of the baseline data analysis, Manages the data entry and QA process, Develop motives and priorities and assign tasks of project.
Project Management, Client Coordination, Organize and supervise the data entry and QA Process, Develop daily performance and administrative reports,
Data Migration and insertion, Compiles and analyze the data, Maintain and Uploading of data files,
Data Collection of each union council, Issuance of CBRC printing application forms, Develop and maintain daily reports of every UC,
Monitoring and Management at Toll plazas on Motorway and Highways, Rechargeable credit mechanism, Smooth reconciliation of collected toll, Generate reports like financials and traffic turnover, Provide comfort to frequent travelers, Entry and exit management,
Public dealing, Maintain and uploading of data files, Developing daily reports and registers, Data entry of Applicants, Image data entry and image processing for CNIC’s, Manage the computerized ID card forms receiving and rejection, Computerized National Identity cards delivery to public, Export the daily ID cards data to HQ for preparation of CNICs, Key data using interactive terminal into database, Monitor network operations as needed,
Issuance of Proof of Registration (POR) card to Afghan families, Issuance of birth certificates to registered Afghan nationals, Data Collection and Migration to PHQ and HQ, Maintain and upload daily reports.