Receiving Grievances: Receive and document complaints or grievances from employees. Establish effective channels for employees to submit their concerns, ensuring confidentiality and a safe space for expression.
Investigation: Conduct thorough and impartial investigations into the grievances raised. Gather relevant information, interview involved parties, and review pertinent documentation.
Mediation and Conflict Resolution: Mediate between conflicting parties to find mutually agreeable solutions. Facilitate discussions and negotiations to resolve disputes amicably.
Compliance: Ensure that the grievance handling process complies with relevant laws, regulations, and company policies. Stay updated on labor laws and regulations to provide accurate and informed guidance.
Communication: Communicate with employees regarding the status of their grievances and any actions taken. Provide feedback and recommendations to the management based on the outcomes of investigations.
Documentation and Reporting: Maintain accurate and detailed records of all grievances and resolutions. Prepare reports summarizing trends, common issues, and recommendations for improvement.
Policy Development: Collaborate with HR and management to develop and refine grievance-handling policies and procedures. Ensure that policies are clear, accessible, and aligned with organizational values.
Training and Awareness: Conduct training sessions for employees and managers on the grievance handling process. Promote awareness of available support mechanisms and encourage open communication.
Confidentiality: Uphold strict confidentiality throughout the grievance handling process to protect the privacy of involved parties.
Continuous Improvement: Identify areas for improvement in the grievance handling process and recommend changes. Work towards creating a positive work environment by addressing systemic issues.
Achievement
Providing expertise in cultivating a harmonious workplace environment through effective grievance management. Adapting to receiving and addressing employee complaints with confidentiality and sensitivity. Conducting thorough investigations, and ensuring compliance with laws and company policies. Proficient in developing and refining grievance-handling policies, delivering training, and maintaining meticulous documentation. Achieving continuous improvement by identifying systemic issues and recommending strategic enhancements

Responsibilities
Objectives. Maintained disciplinary records for staff members across five districts.
Field monitoring and data management: Monitored and managed in-field activities in Districts Quetta, Pishin, Killa Abdulla, Khuzdar, and Mastung for CTC (organization\\\\\\\'s name). Conducted monitoring of various projects and initiatives, ensuring adherence to established protocols and standards. Collected and compiled data to assess project progress and identify areas for improvement. Provided technical guidance and support to social mobilizers, enhancing the effectiveness of polio eradication efforts.
Project management and data handling: Contributed to CTC\\\\\\\'s projects by overseeing data management and project coordination. Managed and maintained documentation, ensuring the accuracy and accessibility of important files. Developed and updated a comprehensive database related to the first-line HR department. Prepared and executed monthly plans to keep the head office informed of project status.
Community meeting and support: Engaged with local communities and leaders to enhance project effectiveness and foster collaboration. Collaborated with tribal leaders, and local zero-dose community members to build support for projects. Encouraged and supported female staff members, facilitating their impactful contributions to the field. Developed social interaction strategies to effectively communicate project goals and objectives.
Recruitment and training. Played a pivotal role in staff recruitment and development. Conducted interviews and tests for vacant positions, ensuring the selection of qualified candidates. Provided training to social mobilizers, equipping them with the necessary skills to excel in their roles. Uploaded essential employee data into software systems to maintain accurate records.
Skills and competencies: In-depth experience in in-field monitoring and data management for diverse projects.
Proficient in project coordination, data compilation, and documentation maintenance.
Strong interpersonal skills, enabling effective engagement with community members and stakeholders.
Expertise in providing technical guidance, training, and support to ensure optimal project execution.
Adept at maintaining databases, updating records, and preparing regular reports.
Achievement.
Successfully maintained disciplinary records for staff members across five districts. Implemented a streamlined system that ensured transparency and consistency in managing disciplinary matters. Demonstrated exceptional skills in monitoring and managing in-field activities across Districts Quetta, Pishin, Killa Abdulla, Khuzdar, and Mastung for CTC. Ensured project adherence to protocols and standards while collecting and compiling data to assess progress and identify improvement areas. Played a pivotal role in conducting monitoring for various projects and initiatives, resulting in improved project execution and outcomes. Developed a strong understanding of project protocols and consistently ensured their implementation. Provided invaluable technical guidance and support to social mobilizers, significantly enhancing the efficiency and impact of polio eradication efforts. Leveraged expertise to guide field teams in achieving project objectives. Efficiently skillfully managed data and coordinated projects for CTC, contributing to the overall success of the organization. Developed and maintained a comprehensive database, ensuring accurate and accessible information for the first-line HR department. Implemented a system for managing documentation, ensuring the accuracy and accessibility of critical files. Successfully contributed to the development and execution of monthly plans to keep the head office updated on project status. Fostered positive relationships with local communities, tribal leaders, and elders, enhancing project effectiveness through collaboration. Developed effective social interaction strategies that facilitated clear communication of project goals and objectives. Played a key role in encouraging and supporting female staff members, enabling their impactful contributions in the field. Contributed to a more inclusive and diverse project workforce. Conducted thorough interviews and tests for vacant positions, ensuring the selection of highly qualified candidates. Provided comprehensive training to social mobilizers, equipping them with the skills required for success. Showcased a diverse skill set that includes in-depth experience in field monitoring, project coordination, data compilation, and documentation maintenance. Proficiently balanced technical expertise with interpersonal skills to drive project success.

 Experience with BRSP in-field monitoring of District Quetta, Pishin, and District Noshki Ensured a minimum of 14 field visits during the week/month and submitted weekly/monthly reports.Prepared weekly, monthly, and Field visit reports in light of field visit findingsConduct community meetings & Community Training.Selection and verification of Community resource persons (CRPs).Conduct sessions with Community on Gender-based violence(GBV) and sexual reproductive health (SRH).Assisted Project Officers in planning and implementing community-based activities and Ensured collection and entry of all data as per project and donor needs Dealing with all field activities in and out of the Distrit.Meetings with community females on their Health issues and to give awareness about GBV and SRH and also Mobilize community and orient project and organizations\' mandate.Follow all SOPs on Safety and Security while conducting the activities in the assigned areasConducting awareness sessions with the community about health issues.Established a network of community leaders, members, groups, and committees Facilitation and support in conducting the awareness sessions.Meeting with LHVs of the basic health unit BHUs and Ensure the community participation in the project activities.

·         Facilitated Health and Hygiene Training sessions.
·         Organized Training sessions to raise awareness about self-protection from child abuse.
·         Collaborated closely with the Education Department and Government School management.
·         Conducted monthly meetings with Parents, Teachers, and the School Management Committee (PTSMCs).
·         Delivered hygiene promotion sessions emphasizing proper handwashing, safe excreta disposal, responsible household water management, effective latrine usage, and other essential hygiene messages through home-to-home visits and visits to Government Schools.
·         Led group discussions and community meetings, orchestrated information campaigns, and engaged with the community and key stakeholders.
Achievement. Led informative and engaging health and hygiene training sessions, ensuring participants acquired essential knowledge about maintaining personal well-being and cleanliness.
Spearheaded impactful training sessions to raise awareness about self-protection from child abuse, equipping individuals with the necessary tools to recognize and prevent potential threats.
 Collaborated closely with both the Education Department and Government School management to enhance educational and developmental opportunities, fostering an environment conducive to effective learning.
Successfully orchestrated monthly meetings involving Parents, Teachers, and the School Management Committee (PTSMCs), fostering open communication and cooperation for improved educational outcomes.
Proactively delivered comprehensive hygiene promotion sessions, emphasizing critical practices such as proper handwashing, responsible water management, and effective latrine usage, ensuring healthier living conditions.
 Actively engaged with the community by conducting informative home-to-home visits and visits to Government Schools, effectively disseminating important hygiene messages and promoting positive behavior change.
Took charge of leading group discussions and community meetings, leveraging strong interpersonal skills to encourage active participation and create a platform for valuable exchanges of information.
                                          
 

·         Established child clubs and organized training sessions focusing on child rights, child abuse prevention, and child labor awareness.
·         Facilitated a two-day training program for child clubs, emphasizing disaster risk management.
·         Gained practical experience through in-field monitoring with SEHER in District Quetta and District Mastung.
·         Collaborated with government teachers and students in meetings dedicated to advocating child protection and rights.
·         Conducted informative sessions raising awareness about child labor and child abuse, while also leading registration interviews.
Achievement: Founded child clubs aimed at promoting child rights, child abuse prevention, and child labor awareness. Organized regular training sessions to educate club members about these critical issues. Designed and executed a comprehensive two-day training program for child clubs, focusing on disaster risk management and preparedness. Gained practical insights by participating in field monitoring activities with SEHER in District Quetta and District Mastung. Actively collaborated with government teachers and students, participating in dedicated meetings to advocate for child protection and rights. Child Labor and Child Abuse Awareness and child protection. Led informative sessions to raise awareness about child labor and child abuse issues within the community. Development of a joint social mobilization campaign of health and child protection section community and schools with the purpose to protect children from child abuse and child labor