Lead Management & New Sales Activations of B2B Customers according to defined SOPs & KPIsAuthentication, verification and system audit of customer data & documents vetting of B2B customers according to defined internal & PTA SOPsPerform every activity of Sales Operation Center i.e. Lead Management with inbound calls, New Sales Activations GSM & FIXED, Post Vetting of Documents, Authentication, Verification & System Audit of Customer Data according to defined SOPs & KPIs

Follow up with proposals management and customer engagement teams. 
Follow up with SOC for GSM sales activations. 
Follow up with service delivery teams for fixed side activations. 
Follow up with device’s management team for handsets availability and delivery to JBC’s who can then deliver the devices to their customers. 
Follow up with BSD TEC for new QoS related issues and follow up on the pending ones. 
Enter, track and update opportunities in NGSF. 
Prepare and present reports required by sales planning and operations teams on daily, weekly and monthly basis. 
Prepare and present reports team reports to TLs and RM on weekly and monthly basis. 
Will entertain walk-in customers of JBCs who will be in field

Handling cooperate clients and their issues.
Provide support to different teams for customer related activities. Handling day to day tasks within defined KPIs.
Perform daily audits and reporting. Automation to minimize manual activities to enhance efficiency of work.
Responsible for the each team member to achieve all targets/KPI set by the department.
Communication and coordination with internal departments.

Handling cooperate clients and their issues.
CRM-Bill printing -delivery and Vendor Management
Provide support to different teams for customer related activities. Handling day to day tasks within defined KPIs.
Perform daily audits and reporting. Automation to minimize manual activities to enhance efficiency of work.
Responsible for the each team member to achieve all targets/KPI set by the department.
Communication and coordination with internal departments.
Directing requests and unresolved issues to the designated Billing, Technical & Regulatory within the company, with comprehensive follow up till issues are resolved.

Responsible for the each team member to achieve all targets/KPIs set by the department.
Day to day complaints record management and entering in the system for customer care department and to produce reports based on data analysis.
Month end reports, financial reporting and cash and Inventory.
Monthly Incentive reports for the staff and Sale team.
Contact Center Experience of different domains e.g Prepaid, Postpaid, Easy Paisa
Inbound and Outbound Sales of company Products.
Sales of Large Screen and Small Screen Devices.

Performed accounts payable functions for construction expenses.
Managed vendor accounts, generating weekly on demand cheques.
Managed financial departments with responsibility for Budgets, Forecasting, Payroll, Accounts Payable and Receivable.
Created budgets and forecasts for the management group.
Ensured compliance with accounting deadlines.
Prepared company accounts and tax returns for audit.
Coordinated monthly payroll functions for 200+ employees.
Aliased with bankers, insurers and solicitors regarding financial transactions