概要

Network Technical Support professional with 7 years of extensive experience in desktop, network, system support, troubleshooting, maintenance, and repair within the organization, non-profitable organization and computer industries. A result oriented problem solver who provides technical support and resolutions to complex problems while maintaining integrity without work interruptions. Train and support clients in technical problem solving while increasing customer satisfaction, Demonstrated ability to establish strong working relationships and building teams with customers and technical support groups

工作经历

公司标识
System and Network Admin
Thardee MIicrofinance Foundation
Oct 2017 - 代表 | Tharparkar, Pakistan

Thardeep Microfinance Finance Foundation is a renowned Microfinance company with a size of 2000 employee and over 90 branches all over 90 branches in Sindh and Baluchistan. Where my responsibilities are to 1)Managing all server activities and making necessary changes over Azure portal. 2)Monitoring, Upgrading, Migrating, Troubleshooting DNS, Application, Database Linux Centos Servers through PUTTY and Email Server through Microsoft portal. 3)Responsible for VPN network.4)Managing Barracuda, Fortinet, Ubiquiti firewalls.5)Responsible for office LAN network. 6)Responsible for Desktop Support and training to users.7) Taking mercenary backups on daily basis.

公司标识
Technology Consultant
Comnet
Jan 2017 - 代表 | Abu Dhabi, United Arab Emirates

Comnet is a IT company working on multiple project in UAE. Where i have accomplished one project with in a given time line of six months.
(Project Description) –
Migration from an existing Domain to a new Domain (from TYCO Middle East to TYCO international). Configure and Administration of Windows Server, Creating ADDC, GPO, involves upgrade of PC’s, upgrade of Microsoft Operating systems from 32 to 64 bit, Data backup & restore, reconfiguration of Microsoft outlook & reinstallation of company’s software’s & applications etc. Hence performed an audit for all users throughout the branch offices located in Qatar, Oman & parts of UAE. Collecting system configuration information, user data, applications for later upgrade & migration process.

公司标识
Regional Executive IT
Mariestopes Society
May 2014 - Sep 2016 | Hyderabad, Pakistan

 Administrating Windows Server 2012 creating GPO, managing active directory.
 Providing support to Microsoft Dynamics AX 2012 clients.
 Providing support to FLAME users and sharing daily data entry report to manager.
 Providing support CIS users and taking daily necessary backups.
 Providing support office 365 support to users.
 Providing trainings to users.
 Imaging all the systems as per company policies.
 Designing & Implementation office Network/System Environment.
 Resolve Hardware issues of PC and Printer, Server, Switches & Routers.
 Conduction Monthly Meet up for requirement analysis.
 Vendor coordination for hardware/Software.
 Disaster Recovery & Business continuation planning’s.
 Designing Manuals for system users and trainings.
 Generating attendance for users through bio matric machine.

公司标识
CPEI
Pakistan Telecommunication Company Limited (PTCL)
Feb 2011 - Nov 2013 | Hyderabad, Pakistan

 Configuration of DSL Routers IPTV Customer complaints diagnosis.
 Creating VLANS
 Structure Cabling.
 Creating Multiple WAN Interfaces.
 Creating DHCP Server in DSL Routers.
 Connecting STB with DSL network
 Port Mapping.
 Technical Support to Customer and Team.
 Customer DSL & IPTV Complaints Diagnosis and troubleshooting.
 Providing VPN connection to Coorporate users.
 Monitoring/ reporting of overall DSLAM/ ONUs Network.
 Connecting Multiple LAN/ WAN and multiple WIFI devices with DSL router.

公司标识
Network Support Engineer
Alpha Business machines
Jan 2010 - Nov 2010 | Karachi, Pakistan

 Connecting BIO Matric Devices with LAN.
 Accessing BIO Matric Devices remotely through Static IP
 Providing attendance management system training to users
 Proving Technical support to users.
 Trouble shooting connectivity issues.
 Proving attendance solution as per customer need and demand.
 Generating multiple reports

学历

Virtual University of Pakistan
证书, CCNP‎
Routing and Switching
Completed
2013
University of Sindh
学士, , BS (4 years)‎
data communication, satelleite communication, cellular communication, Linux
2009
Virtual University of Pakistan
证书, CCNA‎
Routing and Switching
Completed
2009

技能

熟练 CCNA
熟练 CCNP
熟练 Cisco 1800
熟练 Cisco 6500
熟练 Cisco Access Points
熟练 Corporate IT
熟练 Ospf
熟练 Windows Server 2012

语言

中级 乌尔都语
中级 英语

Ghulam 联系人

Manzoor Mugheri
Civil Society Support Program
Nazia Arain
Fast Rural Development Program (FRDP)