• Handle customer query and complaints as per set standards
• Manage Biometric Devices (Office & Retail)
• Coordinate with retailer and Distribution Officers and follow-up with multiple stake holders for the resolution of Retails issues.
• Handle operational activities over customer care service & sale counters
• Practice customer handling skills as defined and learned in relevant trainings
• Welcome, guide and manage each walk-in customer when in the role of Floor Greeter
• Explain various Mobilink tariffs to the customers and sell prepaid/ postpaid connections at front line customer services
• Be updated on all current policies, procedures, promotions, products and up sell value added services offered by the company
• Take ownership and ensure timely resolution of customer complaints
• Understand and implement the CS policies & procedures in practice and spirit
• Provide feedback to relevant on important issues/problems cites by the customers to ensure customer retention.

• Handle operational activities over customer care service & sale counters
• Practice customer handling skills as defined and learned in relevant trainings
• Welcome, guide and manage each walk-in customer when in the role of Floor Greeter
• Manage walk-in customers according to the assigned counter or assigned role
• Explain various Mobilink tariffs to the customers and sell prepaid/ postpaid connections at front line customer services
• Be updated on all current policies, procedures, promotions, products and up sell value added services offered by the company
• Take ownership and ensure timely resolution of customer complaints
• Coordinate and follow-up with multiple stake holders for issue resolution
• Understand and implement the CS policies & procedures in practice and spirit.
• Actively work towards the achievement of daily quantitative targets.
• Ensure proper behavior/discipline/grooming/punctuality as per the requirements and image of the company
• Provide feedback to Zonal Customer Care Manager (ZCCM) on important issues/problems cites by the customers to ensure customer retention.
• Arrange Monthly Stock Taking of all Inventory.
• Supervision of junior staff.

• Responsible for class control, discipline and attendance of trainees.
• Responsible for planning, preparation of instructions and Lab design / layout.
• Responsible for preparation and distribution of training material and handouts.
• Responsible of delivery of daily lesson plans.
• Responsible for conduct of sessional exams and their record keeping.
• Responsible for preparation and maintenance of trainee files.
• Provide suggestions for curriculum development and updation.
• Responsible for counseling trainees to keep them interested and motivated.
• Responsible for creating and maintaining conducive teaching learning environment in class rooms and lab.
• Responsible for maintaining pass-out ratio more than 95 %.
• Ensure that drop-out percentage is kept to the minimum.
• Coordinate with APO for placement of pass-outs.