·  Responsible for Full-cycle recruitment (from advertisement to onboarding of the employees) for technical and non-technical roles and teams
·  Conducting employee orientation and facilitating newcomers joining formalities 
· Reviewing/writing job descriptions for all positions at regular intervals and updating them in consultation with the respective managers 
· Formulate/Develop/implement fair HR policies and ensure employees understand and comply with them
· Maintain Employee Personal Files and Employment Background Reference Checks
· Issue letters like appointment, experience, warning, bank and other official letters, look after probation completions/ confirmation of employees and deal with the employee exit activities
· Create and run referral bonus programs
· Design compensation and benefits packages
· Payroll processing and the administration of employees’ financial records including salaries, wages, bonuses, deductions, net pay, increment salary slip, leave encashment and full and final settlements 
· Implementing and administering performance management processes as per the PMS policy and timelines
· Maintain the Database of Software Houses
· Assess training needs and coordinate learning and development initiatives for all employees
· To schedule and conduct training sessions and keep the record of training provided
· Engaging with employees on a regular basis to understand the motivation levels of people in the organization, Addressing employee-related matters and resolving problems in the workplace, Resolving grievances or queries that any of the employees have, escalating to the right level depending on the nature of the grievance or issue 
· Responsible for Talent management and Organizational development
· Update/prepare organizational chart & hierarchy of the departments
· Organizing and participating in employee engagement event and activities
· Support budgeting and bookkeeping procedures, Monitor HR department’s budget, Create and update records and databases with personnel, financial and other data

· Recruiting staff - includes administering the preparation of advertisements, verification of HR Requisition forms; application forms; short listing; interviewing, conducting assessment centers & selecting candidates; onboarding
· Conducting employee orientation and facilitating newcomers joining formalities 
· Coordination with Department HOD’s and understanding their requirements, defining job positions.
· Hold Job Fairs and conduct recruitment drives at various Institutions
· Maintain an active and organized data bank of applicants for various positions.
· Responsible for Job Analysis & assist DH-HR and HR Business Partner in job evaluation
· Preparing offer letter, employment contract and job descriptions, completing joining Formalities and documentation
· Preparing others letters like confirmation letter, increment letter, transfer letter, Absenteeism notice, warning letter, showcase notice, experience/service certificate, relieving letter, etc.
· Organizing & administering training programs for all staff  in the company (internal & external)
· Drafting training needs assessment to plan trainings accordingly, prepare training calendar and calculate training man hours or man days.
· Maintaining ISO documentation; and coordinator for internal & external audits of department
· Responsible for arrangements of monthly employee motivational activities and CSR(Corporate Social responsibilities)
· Responsible to conduct Exit Interviews Of employees and analysis of employee turnover
· Prepare monthly reports (HR Executive committee meeting) for HOD
· Update/prepare organizational chart of all departments
· Implement EHS policies and procedures within the department
· Promote a positive and open work environment where employees feel comfortable speaking up about issues

Major responsibilities include:
·  Work with company CEO to strategically plan HR initiatives that will benefit company and encourage more efficient and beneficial work from employees
·  Recruit, screen, interview, hire and dismiss employees as necessary, following all HR processes and procedures
·  Gathering information on hours worked for each employee, Calculating the correct amount incorporating overtime, deductions, bonuses etc. with assistance of a computer system
·  Keep track of hour rates, wages, compensation benefit rates, new hire information
·  Address issues and questions regarding payroll from employees and superiors and Prepare reports for upper management, finance department etc.
· Conduct training on soft skills, products and challenges of business
· Arrange and co-ordinate sales/marketing training for outsourced training activities of the organization and continually educate employees on company policies (including harassment, appropriate dress and social media permissions etc.)
· Regularly meet with employees for progress reviews and assessments discussing any problems or grievances they may have.
· Initiate and implement any necessary changes to help boost worker productivity (better assessment processes, incentive programs etc.)
·  Ensure individual/team KPIs are met/achieved consistently
 
 
 

· To make calls to the customers to inform them about different campaigns.
· To answer calls made by customers for seeking information, logging complaints or/ and giving instructions or resolving their problems
· To hire and train customer services representatives
· Conducting surveys from customers about their experience about Warid services.
· Regularly attending or conducting training and coaching sessions.
· Ensuring compliance with schedule.
· Conveying customers’ feedback and suggestions to the Management in order to offer services exceeding customers’ expectations.
· Suggesting alternatives and possibilities to resolve customers’ complaints on priority basis.
· Bringing awareness among team members by educating them about various products and services. Maximize opportunities to up sell or cross-sell company products and service.

· Handle all incoming customer inquiries & complaints via phone with utmost professionalism and ensure high quality customer service is provided at all times.
· Update internal CS Systems with customer information & customer enquiries.
· Provide complete and accurate responses to customers
· Use call center technologies, and ensure that all actions taken to handle customers\' enquiries, problem and complaints are in compliance with the Company\'s Standard Operating Procedures and Policies, and to escalate any exceptions to the relevant departments for further advice.
· Keep abreast with all the latest information on the company\'s product, services, marketing plans, procedures, and of any changes in policies and standard procedures, so as to ensure that this related information are being communicated to our customers with accuracy, and in a consistent manner. 
· Feedback/escalate any urgent /critical issues or problems to management on a timely basis.
· Maintain confidentiality of the organization\'s customers and data.
· Ensure individual/team KPIs are met/achieved consistently.
· Attend all required and necessary meetings and training sessions arranged by the department/company as and when required.