Lead and manage a team of solar installers, engineers, and technicians.Provide guidance and training on installation techniques, safety protocols, and troubleshooting procedures.Foster a culture of safety and continuous improvement within the team.Address client concerns, provide updates, and ensure customer satisfaction.Work closely with suppliers and contractors to manage contracts, negotiations, and equipment orders.5. Budget & Financial ManagementDevelop and manage project budgets, ensuring cost control and efficiency.Review financial reports and monitor expenses to stay within the budget.Prepare cost estimates f

Lead and mentor a team of customer support agents to ensure high performance and customer satisfaction.Oversee daily operations, including handling escalated customer issues and ensuring timely resolution.Develop and implement strategies to improve customer experience, response times, and overall service quality.Monitor key performance indicators (KPIs) and provide regular reports on team performance and customer feedback.Collaborate with cross-functional teams (e.g., product, sales) to align support processes with company goals.

Assisting with the day to day store operations by waiting on customers, operating the cash register, completing shift paperwork and required counts, stocking, customer service, emptying trash, basic cleaning inside and outside the store and miscellaneous small jobs as determined by the store manager.