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概要
Over five years experience in IT field.
Comprehensive knowledge of Microsoft Windows configuration, Active Directory and Windows Services Configuration.
A confident and reliable IT Professional with extensive practical experience of working with computers and resolving any support issues that are raised to the service desk. Possessing a proven ability to administer and control the operation, configuration and maintenance of computer based information systems, as well as having an eye for detail and able to multi-task under pressure. An excellent communicator can relate well with people at all levels and has the flexibility of working well as part of a team and on my own.
Now looking to further an already successful career by working for an ambitious and expanding company.
工作经历
IT Support Engineer
· Responding to technical support calls from end users of computers and software applications
· Setting up and installing new computers, networks and software
· Setting up user accounts and profiles on the network
· Installing updates, known as patches, to software applications
· Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
· Remotely access Client PCs problem solving
· Troubleshooting and Technical problem solving
· Monitoring and maintaining computer systems and networks
· Responding in a timely manner to service issues and requests
· Providing technical support across the company (this may be in person or over the phone)
· Setting up accounts for new users
· Repairing and replacing equipment as necessary
· Testing new technology
· Installing and configuring operating systems, anti-virus software and other applications such as Microsoft Office
· Diagnosing and fixing network problems and hardware or software faults
· Maintaining inventories of hardware and software
· Managing backups of servers, in case of data loss
· Keeping a record of issues and faults along with solutions, for future reference.
Respond to the needs and questions of users concerning their use of desktop software and hardware
MIS Officer
Generate, automate and produce operational reports and management information, adhering to defined templates and ensuring compliance with information security protocols. Deals with systems queries and process requests in relation to problem solving, systems configuration and technical faults. Maintain and support users through a helpdesk service for employee/manager self-service. Assist with processes relating to systems upgrades, including reviewing release notes, formulating and running system tests, troubleshooting etc. Assist with the release of information relating to systems upgrades and changes to processes. Maintaining data field names, screen locations, security, type, building codes, staff etc. Functionality of data processing and process flows. Add, remove, or update user account information and resetting passwords. Update system values and tables.
IT HelpDesk
· Install & upgrade PC hardware, software, and peripheral components as required.
· Perform troubleshooting to isolate and diagnose common PC problems.
· Provide users with desktop hardware and software technical support.
· Evaluate software and hardware to be deployed in desktop environment.
· Effectively handling a number of situations and problems that require IT support, all at the same time
· Arranging new user accounts, password, email inboxes, and other services needed by new employees in a company
· Keeping server systems functioning smoothly.
· Maintaining CCTV.
