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概要
I have done Electronic & Telecom Engineering from Sir Syed University of Engineering & Technology in March, 2012 and have over 7 year’s work experience in Telecom industry. Over this time I have worked as a position of Technical Support Engineer-WiMax with the PMCL-Mobilink Company, Pakistan for 1.5 years and as a Controller-GPON in Etisalat for 3.5 years. Now working as an OFC Executive Engineer in Wateen Telecom since June,2018.
项目
工作经历
OFC Executive Engineer
Operation & Maintenance of Optical Fiber Systems (e.g SDH & DWDM), Media testing and monitor the Network with the Availability of NMS .
Lead in the development of operating procedures and process for various aspects of Optical fiber communication network O&M.
Supervise and provide technical expertise in O&M of Optical Fibber Communication Network.
Develop and maintain product drawings, specifications, data sheets, create and implement technical inspection and quality assurance procedures.
Plan and scheduling of the preventive, corrective and overhaul maintenance of Optical Fibber equipment including in outage or routine activities.
Evaluate the maintenance program and recommend changes to optimise maintenance costs, work quality, outage time and availability.
GPON/FTTH Controller
Daily job scheduling and supervising the day to day development of underground, indoor, jointing /splicing,testing, ONT Installation (FTTH project) and handle technical complains for Business,Enterprise, Government, Etisalat lines, VIP and consumer customers.Insuring the response to emails, tickets, technical support to field staff and act as primary point of contact for escalation & outages.
Provides Service Provisioning via FTTH for customer requirement such as Voice,High Speed Internet ADSL,IPTV,PABX Lines ISDN BRI, Business in a box,eLife Products (Dual Play/Triple Play).
Provides technical support as a field staff to the business customers by coordination with ETISALAT NOC team and Technical department in resolving technical issues & concerns.
Responsible for generating and submission of commissioning
Reports/documentation for every completed services/complains.
Responsible for managing Dispatch Centre KPIs/SLAs
technical support engineer
Responsible for supporting the company’s customers at levels-2 as a part of Wimax Back hand team. Ensuring that all hardware and software is configured and installed correctly in order that customer will enjoy internet services without any issues.
configuring servers, documenting procedures, researching technical issues, guiding customers, and handling product change requests.
Participated in team meetings weekly, ask questions and provide input on case backlog, technical process, and new processes within the department.
Provide root cause analysis for customer\'s storage appliance/equipment failure.
