工作经历

公司标识
Operations Manager
Windy Enterprise (PVT) LTD
Dec 2012 - 代表 | Karachi, Pakistan

An inbound customer support center for managing and supporting wide array of business functions of the parent company based in North America

Various support functions based in the Karachi office include, graphics, IT support, Customer service, order management, remote shipping support, development and maintenance of the business model

I am working as the operations/customer support center manage and all of the above mentioned functions are under my leadership. I manage staff for each section and perform all the duties related to their performance, daily function, group performance assessment and adherence to company rules and policies

I am responsible to report and liaise directly with the California based head office and the general manager of the company along with the CFO

公司标识
Customer Relations Manager
Arpatech (Pvt.) Ltd.
May 2012 - Sep 2012 | Karachi, Pakistan

公司标识
Service Delivery Manager Customer Support
Arpatech (Pvt.) Ltd.
Jan 2008 - Jul 2011 | Karachi, Pakistan

公司标识
Services Manager
Gurz Dental
Nov 2006 - Jan 2008 | Karachi, Pakistan

公司标识
Customer Care Executive
Telenor
Mar 2006 - Nov 2006 | Karachi, Pakistan

公司标识
Customer Services Representative
Ufone GSM
Feb 2005 - Dec 2005 | Karachi, Pakistan

学历

College Of Digital Science
学士, 商学士/理学士, Bachelors of Computer Science‎
Networking, English
2004
Defence Authority Degree College For Men
中级/A级, 理工系(医学预科), FSc (Pre Medical)‎
Physics
1998

技能

中级 Balance Sheet Review
熟练 Business Correspondence
熟练 Accoount Management
熟练 Asset Management
熟练 Branch Administration
熟练 call confirmation
熟练 Concept Based Teaching
熟练 eCommerce
熟练 Focused Service
熟练 Handling Assignments
熟练 On Call Support
熟练 online shopping website
熟练 Order Confirmation
熟练 Resource Management
初学者 Sugar CRM
熟练 Team Motivation

语言

初学者 西班牙语
熟练 英语