Jaweria Tariq - Supervisor Call Center - WorldCall Telecom Limited

Jaweria Tariq

Supervisor Call Center

WorldCall Telecom Limited - Lahore, Pakistan

概要

Im purely a customer service professional, have over 5 years experience in call center (in & out bound) with 3 years of supervisory experience, managing team team of over 25 people in different capacity.

工作经历

Supervisor Call Center

WorldCall Telecom Limited

Oct 2012 - Jul 2017 | Lahore, Pakistan

Was looking after the call center operations in morning shift along with the team assigned to me.
assuring my and teams KPIs are met
Team works with full motivation
managing roster
staffing
training and develpment
work place issues
counselling teams
meeting with quality to ensure SOPs are followed