In my services as Assistant Services Manager, I am at the helm of the affairs for maintaining an effective service system in the customer service center to ensure seamless workflow throughout working hours. I play a vital role in examining and resolving ongoing customer complaints by contacting them through phone calls and emails with aim of improving customer satisfaction. I ensure assigned task completion by providing support to the customer service manager and supervising the support team. In addition, I create and monitor service department budgets to create financial stability and estimate the business’s future revenue. One of my responsibilities is to streamline internal processes and achieve desired objectives by conceptualizing, formulating, and executing departmental policies and procedures.

Key Achievements:

• Augmented professional development and productivity by providing valuable training and insightful leadership to service department employees while conducting training programs.
• Delivered top-notch customer service resulting in driving customer satisfaction/retention rate.

During this tenure, I served as a liaison between customers and service technicians for all types of mechanical repairs. I was instrumental in empowering maximum productivity through dealership policy and the technician skill level required through workshop maintenance. I held responsibility for scheduling the maintenance of service department vehicles and equipment with a focus on repairing flaws. Moreover, I reported time and cost changes to the appropriate service advisors and customers to avoid any inconvenience and ensure smooth operations. Also, I upheld repair order documentation, including complaint, cause, and correction on every repair order with punch time for each operation.

Key Achievement:

• Fostered and maintained key relationships by keeping professional contact with service customers. During this tenure, I served as a liaison between customers and service technicians for all types of mechanical repairs. I was instrumental in empowering maximum productivity through dealership policy and the technician skill level required through workshop maintenance. I held responsibility for scheduling the maintenance of service department vehicles and equipment with a focus on repairing flaws. Moreover, I reported time and cost changes to the appropriate service advisors and customers to avoid any inconvenience and ensure smooth operations. Also, I upheld repair order documentation, including complaint, cause, and correction on every repair order with punch time for each operation. Key Achievement: • Fostered and maintained key relationships by keeping professional contact with service customers.

In this role, I was responsible for meeting business objectives and targets and improving employee engagement by managing and coaching a team of vehicle technicians and apprentices. I honed expertise in enabling management with a detailed decision-making process by accurately recording technician time and writing technical reports and commendations. Additionally, I assured parts stocking and ordered the correct parts for vehicles to fix vehicle problems. I guaranteed compliance with warranty standards to make sure all service work is carried out correctly, competently, and on time, while keeping customer satisfaction in mind.

Key Achievements:

• Met and exceeded customer needs by scheduling work and managing workshop operations while taking into account workshop targets.
• Offered valuable assistance to technicians with ongoing technical challenges to identify key solutions. In this role, I was responsible for meeting business objectives and targets and improving employee engagement by managing and coaching a team of vehicle technicians and apprentices. I honed expertise in enabling management with a detailed decision-making process by accurately recording technician time and writing technical reports and commendations. Additionally, I assured parts stocking and ordered the correct parts for vehicles to fix vehicle problems. I guaranteed compliance with warranty standards to make sure all service work is carried out correctly, competently, and on time, while keeping customer satisfaction in mind. Key Achievements: • Met and exceeded customer needs by scheduling work and managing workshop operations while taking into account workshop targets. • Offered valuable assistance to technicians with ongoing technical challenges to identify key solutions.
Skills: Problem Solving · Vehicles · Automotive · Team Management · Team Leadership

While working at Al Jazirah Vehicles Agencies, I was accountable for providing excellent customer service by resolving customer inquiries through the telephone while choosing and explaining the best solution. I recommended products and services to customers by evaluating customer needs and wants. Furthermore, I cultivated and built positive working relationships with customers by communicating effectively. Lastly, I clarified customer complaints to solve ongoing product or service issues while determining the root cause of the problem.

Key Achievements:

• Developed and raised customer care flow with a keen focus on improving the consumer experience. While working at Al Jazirah Vehicles Agencies, I was accountable for providing excellent customer service by resolving customer inquiries through the telephone while choosing and explaining the best solution. I recommended products and services to customers by evaluating customer needs and wants. Furthermore, I cultivated and built positive working relationships with customers by communicating effectively. Lastly, I clarified customer complaints to solve ongoing product or service issues while determining the root cause of the problem. Key Achievements: • Developed and raised customer care flow with a keen focus on improving the consumer experience.
Skills: Customer Service Operations · Problem-Solving

As a Service Costing Clerk, I provided estimates for servicing and repairs and set timescales. I coordinated with the reception staff and arranged warranty Job cards. Also, I assisted in the preparation of faculty and department accreditation.

Key Contributions:

• Communicated with customers, employees, and other individuals to answer questions and explain information.
• Managed filing system and compiled records of department activities.

I issued letters of credit and accepts payments: Notified exporters and importers of the issuance of letters of credit covering the shipment of merchandise. One of my duty was to review letters of credit documents to determine compliance with international standards. I typed letters of credit and related documents, using a typewriter or computer. Also, I kept records of payments, liabilities, and other customer account information.

Key Contributions:

• Verified terms of credit, such as amount, insurance coverage, and shipping conditions to determine compliance with established standards.
• Coordinated customer credit information and collateral papers with LOAN OFFICER to comply with bank credit standards.

During this role, I ensured optimal customer satisfaction. Moreover, I ensure monthly sales targets and year quantity targets.

Key Contributions:

• Contacted new and existing customers to discuss how their needs could be met through specific products and services.
• Built relationships with customers and the community to promote long-term business growth.