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概要
To acquire HR experience by working in a professional and rapidly expanding environment and contribute towards personal and organizational growth.
工作经历
Customer Service Executive
1. Provided assistance to customers with the claim filing process, including approving and denying claims via phone call and chat
2. Maintained the highest level of service through dealing with customers in a friendly, efficient, and an attentive manner
3. Delivered a class apart customer experience as measured by performance objectives and maintain the core values of our client
4. Maintained swift responses to customers
Assistant Relationship Manager
1. Assisting relationship managers in their day-to-day activities.
2. Preparing credit applications for new and existing clients.
3. Preparing bank guarantees for business clients.
4. Calling clients for mark-up recovery to ensure timely payments are being made before due dates.
5. Co-ordinating with clients, regional credit administration department, bank managers as well as other relevant departments to ensure optimal service and to provide relevant information.
6. Dealing with queries raised by clients as well as resolving complaints in a timely manner.
7. Ensuring all tasks are being done in a timely and effective manner
