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工作经历
Customer Service Advisor (Call Centre)
My Previous Job Duties
• Providing advice, information and assistance to callers
• Using a booking software system to Arrange flights, insurance and
accommodation.
• Attempting to resolve all enquires on first contact with the caller and aiming to
meet their expectations.
• Making sure that all telephone calls are answered promptly.
• Essentially receiving up to 50 incoming calls from customers daily.
• Keeping clients up to date with any changes.
• Sending emails to clients answering their enquiries
• Having a professional and courteous manner at all times.
• Dealing with complaints or refunds.
