概要

To
The Recruiter,

Dear Sir/Madam,

In my efforts to earn employment with your esteemed organization, I am writing this letter to highlight my skills and qualifications. After reading my resume, I am confident that you would find my qualifications and attributes make me a very suitable candidate for employment.

I have done BS (Hons) in English Literature Linguistics from Fatima Jinnah Women University, Rawalpindi. Currently, I am working as APS Assistant in Facilitation department under Pakistan Civil Aviation Authority at Islamabad International Airport.In my Current job role,
I do administrative tasks and i also review passengers/Visitors' complaints
I also worked as Front Desk Officer/ Customer Service Executive at Foshwa Pakistan (Pvt) Ltd. The job responsibilities included greeting visitors, answering all incoming calls, distribution of incoming mails and rendering useful administrative support to other members of the customer service team.

I worked as Office Coordinator at World Wide Vision (Pvt) Ltd for four months. My job responsibilities included preparing Quotations, Invoices, official documentation, Cash Handling process, Preparing of Cheque and Bank Vouchers, Maintaining Office Files and Documents, Coordination to clients through emails or calls regarding queries and issues, Communication/Correspondence to different departments, Recovery of amount from clients.

Previously, I worked as Customer Support Officer at ZONG (CM PAK LTD). My responsibilities were handling inbound calls, providing product information and solving customers issues, to answer their queries and to activate the SIM cards under company's given SOPs.

I greatly appreciate your consideration for employment. You can contact me to conduct an interview for further discussion about the position. Thank you again for your time and consideration.

Regards,

Maleeha Abbasi

工作经历

公司标识
Facilitation/APS Assistant
Pakistan Civil Aviation Authority Islamabad International Airport
Feb 2020 - 代表 | Islamabad, Pakistan

公司标识
ASSISTANT MANAGER
Private Limited Firm/Contractor
Aug 2016 - Feb 2020 | Rawalpindi, Pakistan

公司标识
Facilitation Supervisor for May I Help You Team
Cothm c/o Pakistan Civil Aviation Authority Islamabad Airport
Apr 2015 - Dec 2015 | Islamabad, Pakistan

公司标识
Front Desk Officer/Customer Service Executive
Foshwa Pakistan Pvt Ltd.
Apr 2014 - Dec 2014 | Islamabad, Pakistan

公司标识
Customer Support Officer (CSO)
ZonG (CM Pak Ltd.)
Apr 2012 - Jun 2013 | Islamabad, Pakistan

学历

COMSATS Institute of Information Technology
硕士, 工商管理硕士学位, Executive MBA‎
HR
CGPA 2.8/4
2017
Fatima Jinnah Women University
学士, 艺术学士, BA (4 years)‎
English Language and Literature
所占比重 83%
2011

技能

熟练 Accurate Record Keeping
熟练 Administration Knowledge
熟练 Administration Skills
初学者  Talent Acquisition
熟练 Cooordination Skills
熟练 Coordination of Projects
熟练 Customer Dealing 
熟练 Customer Service
熟练 Dispensary Management
熟练 Employee Evaluation
初学者 Employee Relations Management
熟练 Graphic Accuracy
熟练 Grievances
熟练 Hospitality Management
熟练 Housekeeping
熟练 Human Recourse Management
中级 Leadership Skills
中级 Management Skills 
熟练 Office Management
熟练 Payroll Management
熟练 Payroll Services
中级 Record Keeping
熟练 Recruitment
中级 Recruitment Advertising
初学者 Relationship Management
中级 Report Writing Skills
熟练 Security Principles
熟练 Strong Interpersonal and Communication Skills
中级 Team Management
初学者 Troubleshooting Skills
中级 Vendor Management
熟练 Writing Skills

语言

初学者 旁遮普语
熟练 英语
熟练 乌尔都语