Servers Infrastructure:
·         Installing, managing and maintaining servers.
·         Managing active directory user and computers. Performing tasks like creating, deleting, unlocking user, changing passwords and managing OUs.
·         Administering file server. Granting/Limiting access to the users for the required files and folders.
·         Deploying Group policy according to the School requirement. e.g. mapping network drive, proxy settings, customized wallpaper, preventing users from accessing command prompt and control panel etc.
·         Taking server backups using option of “backup once” for non-critical servers every two months.
·         Take scheduled Back-ups for critical servers using Microsoft DMP on the LTO Tapes.
·         Pushing software’s and patches using SCCM servers.
·         Managing Windows update server. (WSUS)
·         Managing users and computers from office 365, Azure portal and intunes.
·         Managing Print server, renewing/restricting users Quota. Pulling paper consumption reports etc. 

Network Monitoring
·         Make sure all the network devices like switches, routers and access points are up and running.   
·         Monitoring and troubleshooting WI-FI issue using Aruba Airwave controller.
·         Creating and managing different subnets, VLANs and SSIDs for different type of users.
·         Creating different rules for different networks to specify the bandwidth and access level.
·         Performing basic network operations like creating new VLANs, adding switch ports in required VLAN according to the requirement, enable routing among different subnets etc.
·         Make needed upgrades and repairs to networks and ensure that systems are operating correctly.
·         Evaluate and optimize network or system performance.
·         Interpret and solve problems when a user or our monitoring system alerts for the existence of the any issue in the network.

Information Security
·         Managing antivirus server. Using Trend Micro endpoint security. creating scanning and exclusion policies etc.
·         Administering Sophos Firewall.
·         White listing and blacklisting URLs according School requirements.
·         Creating policies for granting/limiting access for different networks and users to different resources.
·         Creating IPSec Tunnels and SSL VPN users and providing them the required access from external networks.
·         Monitoring traffic trend on daily bases for security customization.

 
Telephone System administration
·         Administrating AVAYA IP Telephone manager.
·         Creating new extension.
·         Changing extension name.
·         Limiting extension to the specific access e.g. Internal, Local, or International calling access.
·         Enabling/disabling call forwarding.
·         Escalating connection issues to service provider.
·         Enabling/Disabling caller ID on the line.
 
Level 1 support:
 
·         Troubleshooting IT issues on daily bases related to internet, printers, software and hardware problems.
·         Coordinating with the Vendors for the maintenance of the machines like broken laptops, Desktops, printers, Access points, etc.  
·         Remotely supporting the users using SCCM and Windows Remote Desktop Utility.
·         Configure and troubleshoot printers and scanners.
·         Making arrangement for the board meetings e.g. projector, camera, skype for business etc.
·         Configuring and troubleshooting issues in email client like outlook, office365 and Microsoft Exchange ActiveSync (for mobile devices)
·         Keep endpoints and users secure from virus, worm, trogons, malwares and spams using trend micro endpoint Security and Sophos firewall.
·         Managing and maintaining machines in ICT and Science Labs.
·         Keeping track of hardware and software inventory.
·         Creating procedures and catalogs to document the issues and solution for future reference.
·         Providing support for the installation and troubleshooting of class management solution. (Net-Support)
·         Deeply Involved in new projects. e.g. deployment of new servers, firewall, door access system, printers etc.
·         Providing support to the students and teachers during exams and activities.
·         Helping students to connect their devices to connect to the internet, installing certificates.
·         Fixing projectors and smart board issues in the classrooms.
·         Renewing/Limiting printing credit of the users.

·         Dealing with day to day IT operations like network trouble shooting, printer issues, software and hardware issues etc.
·         Configuring and troubleshooting email clients like outlook and mac mail.
·         Providing Support to the users for Some in-house applications being used in ADMC
·         Support users using Windows remote Desktop and manage engine Tools.
·         Configure and troubleshoot HP and Xerox printers along with the safeQ devices.
·         Perform installation of Operating systems like windows XP, windows 7 and MAC OS.
·         Keep endpoints and users secure from virus and malwares using Sophos and Malwarebytes endpoint Security.




Regularly updating systems installing windows updates, java, flash player updates etc.
Troubleshooting Software and Hardware Issues.
Providing required IT support during the live broad casting of the programs on TV and radio channels in Abu Dhabi media.