Support on behalf of Ericsson in relationship with local issues global IT projects and customer projects running locally
 Support end-users on general software issues, installation of applications & Operating System
 Assist in Installation/Operation/Maintenance of the standard and local IT environment
 Stock and IT Asset Management for local site
 Manage IT services AD server, WIFI, ISPs, Network devices Configuring tools and Local Application Support
 Physical equipment installation and testing.
 Support external visitors, Ericsson and non-Ericsson, within Ericsson premises in basic IT services

Responding to Queries via Chat, Email, or Phone
 Troubleshooting of LAN WIFI VOIP Email ERP Microsoft Dynamics AX Symantec Endpoint protection Active
Directory Huawei Telepresence Polycom Zoom to ensure smooth service delivery
 OTRS & Network Management System (NMS) & Data center Monitoring
 Manage OTRS by resolve queries of customer L1& L2 with the SLA and OLA on various Projects
 Management configuration & operations of layer 2(access) switches & Firewall
 Responsible for layer 2 technologies, VLANS, tagged/untagged traffic and STP
 Juniper firewall SSG5 & SSG140 Configuration Related to Internet FW and security Policies
 Report Information Security incidents root cause analysis Prepare Reports for Internal & External Audit
ISO 27001 & ISO 9001

Responding to queries via chat, email, or phone.
Training other staff members on troubleshooting and diagnosing problems.
Writing, editing, and revising training manuals for new and updated software and hardware.
Providing technical assistance for questions and problems.
TROUBLESHOOTING OF LAN EMAIL SOFTWARES 
CONFIGURATION OF NETWORKS  IP , DNS , Active Directory , Domain ,  Outlook  , 3cx , TELEPRESENCE
OTRS AND NMS MONITORING 
Installing new hardware & software (Servers. Printers. Computer work stations etc.)
Installation of OS system LAN connections VOIP , AD system wifi 
 Daily reports of projects and Resolve Level 1 issue on call or remote site 
Manage OTRS by resolve queries of customer with the SLA and OLA on various projects by Ticketing system .

 Monitoring COMSATS Internet Services nodes (Routers, Switches and base stations) by using MRTG and NAGIOS.
Designing and installation of Local Area Network (LAN) and Wide Area Network (WAN) in a new Projects.
Installation of new intemet connection for clients. Configuration Installation of Wireless Equipment’s of UBNT (Nano-Beam, Power Beam , Rocket Configuration) Access Point of Linksys (Cisco). TP-LINK, D- Ruckus.
Provide technical support to customer regarding their issues related to internet . Hosting / Domain, and Email Clients Apps (MS Outlook, Outlook Express etc.) remotely and on call.
Port forwarding for remote accessing and monitoring.
Conduct wireless survey before installation of new wireless internet connection. Installing new hardware (Servers. Printers. Computer work stations etc.)
Day to day administration and monitoring of network use. Fixing network faults. DNS. DHCP. VLANS management. )
Maintaining COMSATS internal network and other IT issues too. Daily documentation of office in MS Office.
Interacting with clients. understanding their needs & providing technical support to clients by remotely accessing their networks & troubleshooting the issues raised. Responsible to resolving trouble-tickets raised by clients through phone, e access via Teamviewer.

Antenna, planning , telecommunication transmission networks using modern Radio-relay Digital Microwave radio.
aspects of radio propagation, starting from free-space loss and absorption loss
basic parameters of the microwave radio systems, antenna,
transmission lines and all other auxiliary equipment used during implementation of microwave radio-relay
sites.

Understanding of fiber optic cabling as well as internal network system components.
precision in cutting, splicing, and installing cable while still staying within the limits of safety protocols.

Install, maintain, and repair CCTV equipment for municipal utility and sewer department.

Network trouble shooting , ISA servers , system maintenance , software installation , network connectivity,
MCR and Live Transmission 
systems development, and support for telecommunications and networking operations installation, configuration, repair, management of hardware, software and different networks ,
Graphic designing and  video editing using Adode Photoshop /Premier Pro Light room , inpage  .