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概要
A self-motivated and passionate marketing professional with a proven record of exceptional results over a 4 years career in the
industry. Impeccable product knowledge combined with strong communication skills create a first-rate marketing experience for
customers, provide innovative solutions to brands, monitor and implement digital marketing campaigns over social media. Able to
work effectively within a team, in a fast-paced, technical and mission-focused environment or work independently to consistently achieve business goals and objectives, with transferable skills which will be effective in the sector
工作经历
Management Trainee-Marketing
Exceptional Customer Service
● Facilitated guests with exceptional customer service; Resolved 95% of guests complaints regarding hotel facilities/services.
Campaign Launching
● Promoted social media marketing campaigns for Christmas & Newyear Celebrations across the hotel; Gained highest post
engagement of 27K within one week as compared to other hotels.
● Promoted email marketing campaigns for Turkey Promotion & Turkish Cooking Classes; Boosted 70% sales within one
month.
. Tracking
● Tracked monthly social media analytics for campaigns; Gained 95% KPIs delivered success
Market Research
● Monitored and analyze hotel market trends over social media; Generated monthly campaign traffic reports
Campaign Analysis
● Conducted weekly campaign analysis for ATL/BTL activities; Boosted 70% audience engagement over social media
Content Calendar
● Prepare weekly content calendar to maintain posts schedules
PR Raise
● Collaborate with purchase department to raise daily and monthly purchase requisition of supplies and materials on
Marriott Procure to Pay Platform.
Internship
Lead Generation
● Generated 10% increase in sales leads in a 6-week internship program.
Customer Service
● Resolved 90% of customer complaints and queries via phone and email, consistently exceeding targets for better customer
satisfaction and maintaining good service levels among customers.