• Planning and implementing strategies to achieve constant improvements in visitor and employee satisfaction.
• Keeping abreast of developments in the industry, both internal and external, such as changes in legislation.
• Overseeing the effective application of health and safety regulations and risk assessment to ensure a safe environment for park employees and the public.
• Setting budgetary and financial strategies.
• Project managing general park developments, including ride design.
• Liaising with contractors, e.g. for the installation and integration of facilities.
• Dealing with human resources and personnel.
• Understanding local community issues and building relationships with local government and external partners.
• Maintaining a critical oversight of marketing functions.

• Helping with training and development.
• Completing paperwork.
• Handling complaints (from both staff and customers)
• Financial responsibilities.
• Ordering stock (where applicable)
• Helping with promotional events.
• Personnel duties.
• Reporting to senior level management.
• Mentored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties.
• Provided exceptional customer services with greeting and acknowledging all customers in a friendly, professional manner.
• Demonstrated knowledge of company's mission, purpose, goals, and the ability to help employees successfully achieve them.
• Assumed the criteria and responsibility of a team leader by creating more production in the department to grow and exceed all sales, plans, and goals.

RESPONSIBILITIES:
DAILY OFFICE WORK & HANDLING OPERATIONAL MATTERS.
DIRECT INTERACTION WITH EXECUTIVE CLIENTS.