Quality Assurance Analyst - Call Center

Telelinkz 未验证

拉合尔 巴基斯坦

发布 May 29, 2021 50 查看

PKR. 25,000 - 35,000/Month

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职位介绍

Telelinkz is looking for an experienced Quality Assurance Analyst (QA) for their US-based inbound Campaign. An ideal candidate must have excellent communication skills writing skills and listening skills.

REQUIRED KEY SKILLS AND STRENGTHS

  • Must have at least 1-year experience.
  • Provide reports on call center performance for the operations team.
  • Strong time management skills with the necessary skills to self-manage priorities ultimately maximizing productivity and efficiency
  • Responsible for end to end Quality Assurance Planning, Training Planning, and execution of the plan of the entire project.
  • Provide reports on the agent's dialing times and key performance indicators.
  • Ensure that all team members are correctly entering all required data in an accurate and timely manner.
  • Provide employees with training and coaching to help them improve their skills.
  • Track the performance of employees to identify trends and make sure they meet sales and performance goals.
  • Resolve call scoring disputes, questions, and inquiries. Escalate situations as necessary.
  • Assist with the preparation and execution of weekly call review and calibration sessions with Operations staff.
  • Flexible to work night shifts on permanent basis i.e. 09:00pm -06:00am (Mon-Fri)

工作详细内容

全部职位:
10 发布
工作时间:
晚班
工作类型:
工作地址:
性别:
没有偏好
最低学历:
学士
职位等级:
资深专业人员
经验:
少于1年 - 1年
在之前申请:
Jun 29, 2021
发布日期:
May 29, 2021
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Telelinkz

· 51-100 员工 - 拉合尔

We are experienced in Telemarketing, Medical Billing, IT & Software solutions that are internationally benchmarked and proven to be efficient for clients.

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