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职位介绍

We are hiring a CSR Agent & Data Analyst to manage customer queries and complaints and to collect and analyses data to identify trends and provide clients or management with valuable information that they can use to improve marketing, operational and businesses practices. In this role you will be responsible to carry both task where you will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers and have basic understanding of working with google sheets.

You will be responsible for…

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Gather information from various sources, interpret patterns and trends through the transformation of the information
  • Acquire data from primary or secondary data sources and maintain databases/data systems
  • Troubleshooting common issues with a product.
  • Work with management to prioritize business and information needs
  • Locate and define new process improvement opportunities

You will be require to have….

  •  High school diploma, general education degree, or equivalent.
  • Call center or customer service experience preferred
  • Flexibility to work different shifts
  • Willingness to participate in training before hire and on-the job
  • Excellent listening skills and an empathetic voice and manner
  • Dedication to customer satisfaction
  • Basic knowledge of computer software and must be familiar with using google sheets.
  • Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer
  • Strong attention to detail
  • No of positions: 06 (Require at least 02 Pashto speaking agent who will have strong grip on both Urdu & Pashto language).

Perks

  • Fun, collaborative environment
  • Medical benefits for employees
  • 16 paid Annual leaves
  • Communication Allowance
  • 1 Gross salary as bonus annually based on performance apart from annual increment.
  • Lunch provided by the company

工作详细内容

全部职位:
6 发布
工作时间:
轮班制
工作类型:
工作地址:
性别:
没有偏好
年龄:
20 - 35 年
最低学历:
中级/A级
学位头衔:
Bachelors in Relevant Discipline from a HEC recognized University
职位等级:
入门级
经验:
1年 - 3年
在之前申请:
Aug 03, 2021
发布日期:
Jul 02, 2021
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Tutoria Pakistan

· 51-100 员工 - 伊斯兰堡

ptutoria pk is fast paced, modern organization looking to set the tone for online education in Pakistan. We aim to be a one-stop solution for year-long studies and exam preparation, benefiting a range of stake holders from students, parents and educational institutes. We have designed high-quality s ...阅读更多

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