Appedology Pvt. Ltd. is looking for a Client Relationship Manager in (Night shift) with outstanding communication skills and should possess strong negotiation ability.
The candidate should be enthusiastic and must have a proven work experience of the client relationships and have the ability to work in a performance-oriented environment.
- Liaising with clients, dealing with complex queries and proactively resolving service issues within agreed deadlines/targets
- Build and maintain good client relationships through proactive communication and action to fulfill client expectations
- Liaise with and provide support to other team members, departments and offices, as may be required
- Mentor other team members and new staff to transfer knowledge of our products and processes
- Actively contribute to team meetings and client service initiatives
- Carry out any other task within the client service team, at the request of the line managers
- Prioritize, plan and complete client service tasks in accordance with their requirements
- Coordinate proactive communication, schedule meetings, and capture detailed information to relay to client teams.
- Prioritizing tasks based on importance and urgency
- Documenting every contact with clients
- Negotiating with clients to determine terms of contracts
- Resolving client concerns in a timely manner
- At least 3 years of prior experience in a similar role