Customer Service Executive

Hybrid Call Centre Unverified

Multiple Cities, Pakistan

Posted Oct 16, 2020 508 views

PKR. 45,000 - 80,000/Month

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Job Description

  • We are a UK based Taxi Firm moving some of our operations to Pakistan.
  • You will be working directly with the company.
  • Your salary will be guaranteed.In case if you are short listed for an interview, you will be sent an interview pack via email, so you should have a knowledge that how will you be assessed during the interview.
  • We are looking for a Full-Time Taxi Operator who can work Nights or Weekends in Rotating Shifts.
  • Ideal candidate must have excellent English Communication and writing skills as well as basic computer skills.
  • Web Developers, App Developers, Software Developers or any other IT skilled person will be given preference.

Duties:

  • Answering telephone calls.
  • Delivering a high level of professional customer service at all times.
  • Dealing with email bookings and inquires and completing admin work.
  • Providing quotations to customers.
  • Allocating bookings to drivers within time frames and driver locality.
  • Dealing with customer complaints.

Key Competencies Required:

  • Must have a professional telephone manner.
  • Excellent customer service skills.
  • Good planning and written communication skills.
  • Deal with different levels of people.
  • Ability to plan ahead and work under pressure

Behavioral:

  • Self-motivated.
  • Flexible work ethic, with a polite manner.
  • Ability to remain calm under pressure.
  • Willing to work flexible shifts, including weekends.
  • Willing to provide cover for colleague absences when required.

Job Details

Industry:
Total Positions:
10 Posts
Job Shift:
Rotating
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
Fresh
Apply Before:
Nov 16, 2020
Posting Date:
Oct 16, 2020
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