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Job Description

About the Company:


Infiniti Designs (Private) Limited, is an IT company working in the fashion industry. We are a leader in creative and management solutions for the fashion industry. Our focus is on delivering the best quality solutions to help companies address their needs and plan for the future. Fashion is one of the largest industries not only in Pakistan but also globally, we work with a vast range of domestic and international clients ensuring that they are able to stay ahead of creative and business trends in this industry.


Roles and Responsibilities:


We are now recruiting a highly motivated, intelligent and motivated candidate for the position of Customer Support Representative (CSR). The ideal candidate will have hands-on experience with assisting customers with their inquiries, helping them place their orders, helping them understand the companies offerings, and the ability to learn and grow their knowledge, keeping up to date will all industry standards. The tasks and responsibilities for this position are as follows:



  • Responding to all customer inquiries in emails, chat, and over the phone.

  • Assisting the customer in figuring out the best options for them

  • Helping customers understand the companies offerings and pricing

  • Taking customer orders and assisting them with processing their orders

  • Following up with customers who have shown interest in the companies offerings but have not placed an order yet

  • Assisting customers with their shipments and following up with them to ensure their satisfaction

  • Dealing with any post-sales issues that may arise from the customer's end or from the companies ends


Skills Required:



  • Excellent communication skills

  • Exceptional personal skills

  • Proficient problem-solving skills

  • De-escalation skills

  • Excellent organizational and time management skills     


Experience Required:



  • At least one year of customer support or customer sales experience. 

Office Timings:



  • Monday to Saturday 10:00 AM to 7:00 PM

  • Please note that this is NOT a work from home position.

Salary:



  • A market competitive salary will be offered to the right candidates.

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
Mar 11, 2021
Posting Date:
Feb 11, 2021
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Coral By Cross Stitch

Textiles / Garments · 1-10 employees - Lahore

Infiniti Designs Private Limited

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