Create long-term, trusting relationships with our customers. The Customer Success Agent role is to oversee a portfolio of assigned customers to ensure customer satisfaction, develop new business from existing clients and actively seek new sales opportunities.

Responsibilities:

  • Serve as the lead point of contact for all customer account management matters
  • Takes over as the main point of contact after contract is signed, through life of contract
  • Build and maintain strong, long-lasting client relationships through Quarterly meetings with every customer to ensure customer satisfaction and look for upsell opportunities 
  • Manage project deployments through post deployment customer meetings to evaluate customers satisfaction with various team members engaged throughout the project
  • Generate feedback reports for department managers on team members who need improvement found in post deployment and quarterly customer meetings
  • Negotiate contract renewals and close agreements to maximize profits
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Bridges gap between customer and Project Manager / TAC for information collection, site surveys and deployment
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
  • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
  • Monitors service and billing tickets and follows up to ensure customer satisfaction
  • Monitor and analyze customer's usage of our product
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
  • Prepare reports on account status
  • Collaborate with sales team to identify and grow opportunities within territory
  • Assist with challenging client requests or issue escalations as needed

Requirements

  • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role focused on customer success and satisfaction assurance
  • 1-2 years of experience
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Solid experience with CRM software
  • Experience delivering client-focused solutions to customer needs. 
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Natural relationship builder with integrity, reliability and maturity
  • Ability to prioritize among competing tasks
  • Critical thinking and problem solving skills
  • Understanding of website development, marketing, measurement and analytics, content management, digital marketing and internet technology
  • Excellent time and project management skills.
  • Excellent listening, negotiation and presentation abilities
  • Strong verbal and written communication skills
  • BA/BS degree in Business Administration, Sales or relevant field

Job Details

Job Channel:
Industry:
Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Type:
Department:
Project Management
Job Location:
Gender:
Female
Minimum Education:
Bachelors
Degree Title:
Business Administration
Career Level:
Experienced Professional
Experience:
1 Year - 2 Years
Apply Before:
Oct 16, 2022
Posting Date:
Sep 15, 2022

Metro Consulting Grid Pvt. Ltd.

Consultants · 11-50 employees - Islamabad

MCG brings together a group of highly professional and competent personnel possessing diversified experience in their respective areas of expertise. MCG provides consultancy in a number of specialized areas including Information Technology, Environment, Energy, Water & Sanitation and Public Health. In addition to this the firm is equipped to provide Project Management Services and handle Engineering Projects, Sustainable Industrial Development, Technical & Management Training, Market Research and IT Consultancy.

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