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Job Description

Orient Electronics is looking for Service Incharge for its Branch Office -  Gujranawala.

  • Supervises and monitors daily operation of ASC, HA & AV field support personal.
  • Overseas ASC, HA & AV technical training conducted by the ASC, HA & AV field support engineers.
  • Monitors authorized SC performance and ensure that service Center must meet the required target set forth by H.O.
  • Follow all OSPN activity as guided by Head Office.
  • To provide technical support as per SOP in sale return cases.
  • To review critically all replacement cases according to provided standard guideline and procedures before send to H.O for approved.
  • Review and updates of new service policies and procedures relating to the various areas in the HA & AV services.
  • Inform the other service Incharge of any product liability issue.
  • Co-ordinate with ASC, HA & AV field support team and Q.C Deptt: on escalation Issues, relating to quality concern parts availabilities and repair issues.
  • Conduct periodic audits of HA ASC between to ensure compliance to Orient/Mitsubishi /Samsung standard.
  • To visit dealer shop on weekly bases and send its report to Head Office.
  • To keep involve branch managers well in time in all administrative mater including Senior Manager CS.
  • To deposit all daily collection amount to the branch accountant on daily basis.
  • To close all received complaints within 48 Hours with all relevant documentation.

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Customer Service
Job Location:
22 - 35 Years
Minimum Education:
Degree Title:
DAE Mechanical, B.Tech Mechanical, BE Mechanical, Bs Mechanical
Career Level:
Experienced Professional
5 Years - 7 Years (5 to 7 years of experience in home appliance industry.)
Apply Before:
Jan 07, 2020
Posting Date:
Dec 07, 2019
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Orient Electronics Pvt Ltd

Manufacturing · 2001-2500 employees - Gujranwala

The Beginning of OGC: Orient appeared on the horizons of trading business of Pakistan in 1957. The GROUP started with the establishment of Orient Colour Labs, a humble business in photo optics and photo finishing and in just 40 years of operations it has developed into one of the largest trading com ...Read More

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