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Job Description

Overview: 

Customer Service Representative is required for a client, who will provide smooth and reliable customer support about the client’s products and services.

Job Responsibilities:

  • Provide trouble shooting, technical support, product information to the customers.
  • Must provide FCR (First Call Resolution) by taking ownership of the complaint/information.
  • Ensure adherence to the grids, standards and policies given by the management.
  • Register all client complaints, and questions in the system, taking complaints only when necessary, and avoiding unnecessary complaint logging.
  • Maintain a high level of customer satisfaction throughout the process and provide complaint reference for future correspondence to the customer.
  • Participate in daily Shift meetings held by Shift supervisors, as well as any training sessions/refresher courses.
  • Must be well organized, able to work with less/ no supervision.

Job Details

Total Positions:
10 Posts
Job Shift:
Rotating
Job Type:
Department:
Corporate Services
Job Location:
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Degree Title:
Intermediate/ Bachelors, BA, B.Com, BSC, BBA
Career Level:
Entry Level
Experience:
Fresh - 2 Years
Apply Before:
Sep 18, 2021
Posting Date:
Sep 10, 2021
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PTCL

Telecommunication / ISP · More than 5000 employees - Islamabad, Karachi, Lahore

pPakistan Telecommunication Company Limited (PTCL) is proud to be Pakistan most reliable and largest converged services carrier providing all telecommunications services from basic voice telephony to data, internet, video-conferencing and carrier services to consumers and businesses all over the cou ...Read More

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