Posted Sep 10, 2021 621 views
Overview:
Customer Service Representative is required for a client, who will provide smooth and reliable customer support about the client’s products and services.
Job Responsibilities:
- Provide trouble shooting, technical support, product information to the customers.
- Must provide FCR (First Call Resolution) by taking ownership of the complaint/information.
- Ensure adherence to the grids, standards and policies given by the management.
- Register all client complaints, and questions in the system, taking complaints only when necessary, and avoiding unnecessary complaint logging.
- Maintain a high level of customer satisfaction throughout the process and provide complaint reference for future correspondence to the customer.
- Participate in daily Shift meetings held by Shift supervisors, as well as any training sessions/refresher courses.
- Must be well organized, able to work with less/ no supervision.
Job Details
PTCL Group
pPakistan Telecommunication Company Limited (PTCL) is proud to be Pakistan most reliable and largest converged services carrier providing all telecommunications services from basic voice telephony to data, internet, video-conferencing and carrier services to consumers and businesses all over the country. Whether it is an office in the largest city of Pakistan or a home in a small village, we are present in every corner of Pakistan to serve our customers./p
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