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Job Description

TELOGIX Hiring Call Center Agents, handles inbound and outbound calls.

  • The representatives of a call center are individuals who answer and dial out calls.
  • Their responsibility is to respond to incoming calls from the customers to take their Queries, answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding the organization’s products or services.
  • Duties and Responsibilities
  • Answering phones from customers professionally and responding to customer inquiries and complaints.
  • Researching required information using available resources.
  • Handling and resolving customer complaints regarding product sales to customer service problems.
  • Processing forms, orders, and applications requested by the customers.
  • Identifying, escalating priority issues and reporting to the high-level management.
  • Routing inbound calls to the appropriate resources.
  • Following up complicated customer calls where required.
  • Completing call notes and call reports as necessary and updating them in the CRM.
  • Obtaining and evaluating all relevant data to handle complaints and inquiries.
  • Recording details of comments, inquiries, complaints, and actions taken.

 Qualification:

  • Bachelor’s Master Degree as a regular candidate from any reputable institute
  • BS MS CS, IT will be Given Preference

Job Details

Job Channel:
Industry:
Total Positions:
10 Posts
Job Shift:
Rotating
Job Type:
Job Location:
Defence Housing Authority, Karachi, Pakistan
Gender:
Female
Age:
20 - 30 Years
Minimum Education:
Bachelors
Degree Title:
CS, IT
Career Level:
Entry Level
Experience:
Fresh - 2 Years
Apply Before:
Oct 26, 2021
Posting Date:
Oct 14, 2021
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Telogix Private Limited

Services · 51-100 employees - Karachi

Telogix is subsidiary of Mega Communication Group is a leading global provider of Fleet Management Solutions & mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Our fleet management solutions enable businesses to meet the challenges assoc ...Read More

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