Dispatch Officer Duties and Responsibilities
- A dispatch officer’s responsibilities will vary depending on what field they work in, but here are a few core duties based on analysis across industries:
Operate Phone Lines
- Dispatch officers are an important link between people in need and their help, To perform their intermediary role effectively, dispatch officers use precise telephone communication skills.
- Communication with and coordination of support services is another important responsibility.
- Dispatch officers send crews out to do their job, providing them with locations and relevant details.
- When dispatch officers send out people or materials, they also need a method of transportation.
- Whichever kind of dispatch tasks are performed, arrangement of transportation is key.
Create and Maintain Records
- Dispatch officers are responsible for writing up reports and inputting important information into the computer system , when logging materials transported, and in other contexts.
Read Incoming Messages
- Dispatch officers must read incoming messages on the computer-aided dispatch system.
- Sometimes these messages will appear on multiple screens.
Dispatch Officer Skills and Qualifications
Dispatch officers have strong communication skills. They are adept at customer service and multitasking.
- Computer competency – dispatch officers write reports and perform data entry. They must be proficient in basic computer programs, such as Excel and Word, and possess the hand dexterity to type up data
- Dispatch systems knowledge – to send out a crew, dispatch officers must have working knowledge of or the ability to learn dispatch system technology
- Multitasking – since they sometimes receive calls, record information, and perform other duties simultaneously, dispatch officers need to multitask effectively
- Customer service – a key task of the dispatch officer is to respond to client and worker questions and concerns. They must resolve problems and communicate in a friendly and efficient manner
- Adaptability – dispatch officers work in fast-paced environments where they must react and learn quickly
- Must be fulent in English speaking