Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our global service desk support agents. The QA Analyst will monitor inbound and outbound call, email and chat responses to assess the associate’s demeanor, technical accuracy, customer service performance, and adherence to company policies and procedures. This individual will assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendations for enhancements to training and support materials as needed to enhance the overall experience of ATSG’s clients.
KNOWLEDGE, SKILL SET & QUALIFICATIONS REQUIRED
dinCloud is an all-encompassing Cloud Service Provider (CSP) with a global footprint of data centers. Our portfolio includes Cloud Hosted Virtual Desktops, Servers, and Databases. For over 10 years, we have been innovating in the cloud space- as a ‘born in the cloud provider. While we have evolved over the years, our core philosophy remains centered on security and transparency, and as such our innovative solutions can be tailored to the unique needs of many businesses and industries. At dinCloud, we maintain a dynamically robust environment that is ever-changing and evolving in parallel with the latest technologies, trends, and industry standards. With a highly skilled and qualified workforce of over 150 personnel in our Islamabad, Lahore, and United States offices, we function with the firm belief that our employees are our greatest and most valued assets.