یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Telecom Manager - Monitoring and Support

ibex

جون ۰۲, ۲۰۱۵ شائع ہوئی

a. To ensure quick diagnosis of the complaint/fault, and to independently route precise information to the relevant carrier/vendor for first-level ticketing and support to the business,

b. To follow-up on hourly basis with all the stake-holders on opened tickets, and push things to logical conclusion, and problem resolution, while duly recording all the updates and activities,

c. To ensure receipt of appropriate PR's within 24 hours, and RCA/RFO documents from the carriers/vendors, as per SLA's and agreed time-frame,

d. To keep close liaison with the platform managers, GNOC, and other telephony teams, as well as site managers, supervisors, technical staff and production teams for effective ticket handling back and forth,

e. To maintain a stable, consistent relationship with the NOC / support desk, maintenance and after-sales teams of all the carriers and vendors in order to quickly access them and bring them on the Incident/conference bridge, on need basis,

f. To monitor the uptime and SLA commitment from all the vendors/carriers and keep the management posted through monthly downtime reports,

g. To manage and pursue the trouble-ticketing & fault management process end to end under the supervision of Director - Global Telecom Operations,

h. To adhere to an agreed Escalation Matrix with all the carriers/vendors, and ensure proper escalations well on time,

i. To work closely with the IMG & GNOC for internal reporting, follow-up and timely updates,

j. To work under pressure with a problem-solving approach and team-spirit that ultimately leads to a clear understanding of and dynamic approach to, various severity levels.

نوکری کی تفصیلات

صنعت:

بی پی او

شعبہِ افعال:

صلاحی انتظامیہ

کل عہدے:

1 اشاعت

نوکری کی شفٹ:

دوپہر

نوکری کی قسم:

مستقل

نوکری کا مقام:

Defence Housing Authority, کراچی, پاکستان

جنس:

کوئی ترجیح نہیں

کم از کم تعلیم:

بیچلرز

کیریئر کی سطح:

زیرِ نگرانی / طالب علم

کم از کم تجربہ:

4 سال (preference shall be given to work experience in NOC, Helpdesk, Support function in a BPO or Telco environment)

کام کا اجازت نامہ:

Pakistan

اس سے پہلے درخواست دیجیۓ:

جولائی ۰۱, ۲۰۱۵

تاریخِ اِشاعت:

جون ۰۲, ۲۰۱۵

ibex

بی پی او · More than 5000 ملازمین - کراچی

پیروی کریں

'ibex.' is is a public listed company on Nasdaq. We are a people-helping company, inspired to bring about a global change in an otherwise dulled out technological world. Headquartered in Washington, D.C., ibex. has delivery locations across 30 sites in 8 countries and maintains a network of over 25,000+ employees. With its CLX platform, the company’s solutions range from handling 138 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2.3 billion yearly in lifetime revenues, to deploying its Clear view platform that helps brands manage and optimize their customer experience. Emerging with its client-driven and customer-inspired approach, ibex. Pakistan has achieved the #1 Market Position in delivering the end-to-end customer experience journey to fortune 500 companies. We are among the fastest growing geographical location of ibex currently employing 6500+ employees operating from 8 centers in 3 major cities; Karachi, Lahore, and Islamabad. We offer permanent and contractual job opportunities with internal growth opportunities to striving individuals. We have among the highest female ratio and fresh graduate hiring across the industries. Our mantra is we don’t create jobs we make careers!