Responsibilities 

  • Supervise live chat operator teams located in Lahore by offering guidance and support throughout the daily shift;
  • To step in and take chats directly when necessary;
  • To fact-check to ensure accuracy of leads and their transcripts;
  • To ensure leads are sent to the correct client, email address and with the correct transcript;
  • Ensure strong English language capabilities within live chat operator teams, following a process of continuous improvement;
  • Oversee the recruitment, training and development of live chat operators required to serve the ambitious growth goals of the company.

Requirements:

  • Fluent in spoken and written British English
  • Educated to Degree level (English preferred)
  • At least one year living and working/studying in the UK
  • Understanding live chat and experience with live chat platforms would be an advantage
  • Typing speed of at least 40wpm
  • Demonstrable ability to understand and respond appropriately to off-message user questions
  • Team player who loves working collaboratively in an innovative, fast growing & challenging environment.
  • “Never say can’t” attitude that helps our company consolidate its market-leading position.

نوکری کی تفصیلات

کل عہدے:
5 آسامیاں
نوکری کی شفٹ:
گردشی
نوکری کی قسم:
محکمہ:
Customer Support
نوکری کا مقام:
جنس:
کوئی ترجیح نہیں
کم از کم تعلیم:
بیچلرز
ڈگری کا عنوان:
BBA, BS (hons), MA, MBA
کیریئر کی سطح:
تجربہ کار پیشہ ور
کم از کم تجربہ:
2 سال
اس سے پہلے درخواست دیجیۓ:
جولائی ۲۷, ۲۰۱٦
تاریخِ اِشاعت:
جولائی ۰۹, ۲۰۱٦

Lease Your Staff

رابطہ مرکز · 101-200 ملازمین - لاہور

Lease Your Staff is one of the fastest growing outsourcing company offering services to world wide with a vision of becoming leader in outsourcing industry.

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