Diagnose and troubleshoot assigned technical issues.
•     Research, identify and implement solutions to software and hardware issues.
•     Taking ownership of customer issues reported/ assigned and seeing problems through to timely resolution.
•     Ask targeted questions from the clients to quickly understand the root of the problem. 
•     Provide prompt and accurate feedback to customers.
•     Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
•     Prioritize and manage several open issues simultaneously.
•     Liaise with vendors and other IT personnel for problem resolution.
•     Properly escalate unresolved issues to appropriate internal stakeholders.
•     Refer to internal databases or external resources to provide accurate tech solutions.
•     Document technical knowledge in the company’s portal.
•     Maintain jovial relationships with clients.

Internal Laptop Support Specialist

Presently working in HP as Laptop Service & Support Engineering.
Hands-on experience of HP Desktop and Laptops issues with hardware and  OS related   problems
Diagnosing and troubleshooting Laptop and desktop issues.
Hardware installation, testing, cleaning, troubleshooting, repair, and maintenance.
Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, LAN, and remote systems.
Deploy and configure PCs, Workstations, and Laptops.
Maintenance, Troubleshooting of Desktop Pc’s, Laptops,
Operating System Installation of Windows XP/VISTA and Windows 7
Installation and Raid configuration of Windows server 2003 and 2008.
Imaging PCs, Workstation, and Laptop using Symantec Ghost & Acronis tool.
Explains the exact cause of the problem and provided solutions to it.
Responsible for responding to customer calls on the hardware issues

Responsibilities

 Implementing and configuring the corporate LAN environment.
 Hardware and Microsoft support for the Client machines.
 Installation and configuration of network Printers.
 Outlook configurations and support.

Installing, setting, and keeping track of computer networks and the equipment they contain, such as desktops, laptops, printers, mobile devices, intranet connections, and email systems. 
Analyzing, identifying, fixing, and recording network and server problems. 
Establishing and keeping up system records and papers, such as user manuals and update logs. 
Establishing connections between computers and local and wide networks. 
Ensuring the data and infrastructure of the organization are secure. 
Performing daily security backups in case a server or program were to malfunction. 
Restoring service to prevent any unhappy customers or financial losses 
Updating staff on system updates and modifications.

Perform a variety of computer operations.
Respond to company needs such as hardware and software issues.
Computer, and software training, Perform data analysis on various data types and from various sources.
Create clear, concise, yet in-depth step-by-step instructions regarding a variety of different items.
Coordinate with other Support Technicians to allow for greater efficiency in the completion of tasks and resolution of support tickets.

I have worked over there as a Content Writer and wrote hundreds of articles related to science, health, politicians, current affairs, etc.