• Fortinet Network Security Associate Certified.
• Kaspersky Endpoint Security and Management Associate Certified.
• Provide corporate business clients support with Fortinet & Kaspersky Support.
• Proactively help customers with virus diagnostics and potential threats.
• Provide solutions to clients to help ensure they are using best practice guidelines to allow full use of the software and hardware.
• Provide technical support to customers and IT professionals on phone and by remote access. Follow up cases till they are closed.
• Contribute to internal knowledge sharing, case review, and documentation.
• Analyze the nature of queries and customer problems and provide suitable solutions within satisfactory timescales.
• Interface with engineering teams to report new issues detected and work in partnership to deliver the solution and create the technical solution documentation.

• Installing and configuring computer hardware operating systems and applications.
• Monitoring and maintaining computer systems and networks.
• Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
• Providing support, including procedural documentation and relevant reports.
• Setting up new users\' accounts and profiles and dealing with password issues.
• Rapidly establishing a good working relationship with customers and other professionals, such as Software developers.
• Testing and evaluating new technology.
• Conducting electrical safety checks on computer equipment.

• Adeptly handling administrative matters including screening calls, managing calendars, planning meetings, making travel arrangements, composing documents and organizing offices for efficiency.

• Interacting professionally with all levels of staff and maintain the highest level of confidentiality known for tact and diplomacy in handling sensitive issues.

• Demonstrated capacity to provide comprehensive support for senior-level staff, including managing and coordinating projects and processes in support of effective business operations.

• Accurately maintaining detailed records, generating reports, coordinating meetings, and multitasking within fast paced atmospheres.

• Adept at managing and stream lining administrative processes to reduce errors, improve accuracy and efficiency, and achieve organizational objectives.

• Outstanding interpersonal, customer service, leadership, and organizational skills thrive within detail oriented, deadline driven environments.

• Responsible for the smooth running of the network.
• Providing 1st line support to the clients and employees.
• Keeping the machines up-to-date and performing daily routine checks.
• Handling customer queries in an efficient and professional manner.
• Be part of a diverse team to handle every project relating to IT services from start till the end.
• Performing installation of different software and operating systems (Windows XP, Vista).
• Performing daily routines and checks in the network.

• In-depth knowledge of RF.
• Working knowledge of drive test tools such as TEMS and NEMO.
• Monitoring the performance of the radio network by conducting drive test and analyzing various reports generated from OSS.
• Conducting new site surveys for Radio and Transmission network for expansions and new projects.
• Monitoring of radio network performance by carrying out the drive test and analysis of drive test log.
• Maintaining the records related to the test procedures conducted.
• Acting as a technical lead in the absence of the senior RF Engineer.
• Scheduling the project and ensuring its successful completion.