概要

My career objective is to achieve excellent result in life through hard works and dedication. Being a skilled cloud technical support specialist, I am proficient in deployment, installation, and maintenance and design of on premise infrastructure and cloud solutions. To become a part of highly professional team to improve my skills through challenging tasks, to obtain a challenging position where I can utilize and enhance knowledge and skills.

项目

Real-time Face Recognition Using an Android Based Mobile-Cloudlet-Cloud

工作经历

公司标识
Deputy Manager IT Operations
FWO
Aug 2022 - 代表 | Rawalpindi, Pakistan

The project of FWO on Motorway for Power and IT Infrastructure.
Job Description:
·         Lead and Manage Large and Complex projects and guide additional project team members.
·         Direct project activities, schedules, risks and meetings, understand dependencies, and manage
timelines. Plan backlog grooming sessions.
·         Provided technical Support and consultation on the following:
·         Azure Active Directory
·         Azure Rights Management
·         Azure Information Protection
·         Azure Networking
·         Azure Compute
·         Azure In tune migration
·         Azure Servers & Storage
·         Microsoft Defender for cloud
·         Windows servers deployments and security assessments in azure
·         Support and overviews
·         ADFS Deployments
·         Hybrid Exchange Organization Design, Planning, and Migrations
·         Azure AD Connect >Passthrough & Password hash Sync with SSO configurations
·         Exchange Online

·         Work closely with the team and senior management to develop and implement the Project Management Office (PMO), including the creation of Project life cycles, Frameworks, governance and standards to be utilized.
·         Give attention to detail in specific project related issues.
·         Implement procedures with accuracy and address customer complaints.
·         Deployment of Video Tolling (VT) project on motorways.
·         IT & power infrastructure planning and Implementation.
·         Network Design and Planning.
·         Database management, Project Proposals. Quotations, Proposals & Presentations.
·         Network and server monitoring.
·         Perform daily monitoring by PRTG, Data record management.
·         Maintain data center environmental and monitoring equipment.
·         Perform tasks on hardware and software firewalls (Juniper, PFsense).
·         Managing Operating Systems: Windows Server (2008, 2012).
·         Perform daily tasks by using Ticketing system tool named Manage Engine Service Desk Plus.
·         Team Management, Data center monitoring.
·         Managing networking: TCP/IP, DNS, DHCP, VLAN, VPN.
·         Managed and maintained a heterogeneous IT infrastructure consisting of Windows servers, ensuring high availability and reliability.
·         Implemented and configured virtualization environments using VMware VSphere and Microsoft Hyper- V, optimizing resource allocation and reducing hardware costs.
·         Provided end-user supports as well and troubleshooting for hardware, software, and network-related issues.
·         Conducted system and software updates, ensuring all servers were up-to-date.
·         By the help of Kaspersky Endpoint Security (Antivirus) we manage Malware Protection, Web Protection, Email Protection, and Firewall, Vulnerability scanning, Parental Control, Secure online Transactions, System cleanup and Optimization.
·         ISMS 27001 implementation and monitoring.
·         Intelligent Transports System (ITS), Electronics Toll & Traffic Management (ETTM), Automatic Vehicle Classification (AVC), Automatic Vehicle Identification (AVI), Management Operating System (MOS), Tolling & Payment System (TPS), Surveillance System (SS), Under Vehicle Security System (UVSS), Access Control System (ACS), Parking System (PS), Bio Matrix System, RFID Readers.
·         CCTV Surveillance System
·         Perimeter Security System/ Project Management.
·         Software\'s & Package\'s: MS Office, MS Visio, MS Project, share point, MS Teams, Click up, In Page, Adobe Photoshop, All Operating Software\'s.
 

公司标识
Resident Engineer
Ufone
Jul 2021 - Jul 2022 | Islamabad, Pakistan

·         The project of UFONE for Enterprise Solution Specialist IT Infrastructure.
·         Troubleshooting all IT issues.
·         Corresponding with different Teams related to their tasks. Computer Hardware: Assembling, Installation, Troubleshooting.
·         Co-ordination with vendors.
·         Microsoft Office 365 suit hands on experience.
·         System configuration on AD & DOMAIN. Configure add new services & roles and features as necessary. Creation of user IDs and Emails.
·         Manage Azure services including VMs, Virtual Networks, Storage Accounts, and App Services.
·         Implement and manage Azure Active
·         Directory, Azure Security Center, and Azure Backup solutions.
·         Disaster recovery and business continuity plans.
·         Conduct cost optimization and capacity planning to ensure efficient resource utilization.
·         Install, configure, automate, and monitor various Cloud Services (laaS, Paas, and SaaS).
·         Managing the HP web Jet Admin Server for printer Alerts & configurations.
·         Deployed MDT Server 2012 for windows 10 deployment.
·         Managing all new projects related to IT which includes (New service Center Deployment, Ray arc Server maintenance, Franchises and Cloud Computing).
·         Telepresence protocol in Huawei Environment.
·         WPIG setup for wireless Projectors in Boardrooms.
·         IPDR server deployment in IB and ISI.
·         Office365 Configurations of all Users Nationwide. Managing Ufone Service Manager Portal for balancing report for TAT of team.
·         Managing Warehouse IT inventory Records.
·         Organize shipment documentations for carriers.
·         Managing Ufone Service Client for forwarding and handling incidents and requests of North Region.
·         Maintaining the health and security levels in new joint shops and service centers.
·         Maintain data center environmental and monitoring equipment
·         Perform periodic performance reporting to support capacity planning
·         Operations manager, SCOM and SCCM administration
·         Incident management and request handling on daily basis using HP service manager.

公司标识
IT Support Engineer
ADMAX communications Private Limited
Jun 2018 - Apr 2021 | Islamabad, Pakistan

·         Troubleshooting Desktop Application, Java Application and Network related issues.
·         Configuration of iPhone & Official Emails configuration. Blackberry Emails Configuration.
·         Incident, problem, disaster recovery, change management.
·         Microsoft 365 suit administration.
·         Co-ordination with vendors regarding IT issues & different organizational projects.
·         System configuration on AD & DOMAIN.
·         Configuration the mail server on client\'s end.
·         Hands on with video Conferencing.
·         Supporting backend IT Teams to roll-out of new solutions deployment.
·         Perform periodic performance reporting to support capacity planning.
·         Perform ongoing performance tuning, upgrades, and resource optimization as required. Configure memory, and disk partitions as required
·         Fixing OS related vulnerabilities by apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services /roles and features as necessary.
·         Effectively identify, define, document and manage stakeholder expectations and communications to ensure customer measurable customer satisfaction.
·         Network load balancing of virtual machines. Managing and ensuring application up time by providing operational support
·         Perform daily check lists system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
·         Perform regular security monitoring to identify any possible intrusions
·         Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.

公司标识
Intern
National Telecommunication Corporation (NTC)
May 2017 - May 2018 | Islamabad, Pakistan

公司标识
Intern
E-conception
Jul 2017 - Sep 2017 | Islamabad, Pakistan

• I have experience of troubleshooting LAN/WAN and VLAN’s.
• Have got experience in server installation and configuration of DHCP, DNS etc.
• Responsible for the configuration of LAN/WAN Interfaces.
• Providing technical support to employees.
• Managing inventory.
• Configuring VLAN’s.

公司标识
interne in RF(radio frequency) planning
Ufone GSM
Jul 2014 - Sep 2014 | Islamabad, Pakistan

学历

COMSATS Institute of Information Technology
学士, 技术学士, Telecommunication and Networking‎
Wireless Networks
CGPA 3.0/4
2016

技能

熟练 Active Directory
中级 Cisco
熟练 Computer Diagnostics
中级 Digital Project Management
熟练 Handling Assignments
熟练 IT Operations Management
熟练 M365
熟练 Microsoft Azure
熟练 Multicultural Team Building
熟练 Operations Management
中级 Proficient in English
中级 Project Analysis
初学者 Referral Networks
熟练 Report Writing
中级 SaaS
熟练 Security Principles
中级 Social Studies Subject Command
熟练 Ticketing
熟练 VoIP
熟练 WAN

语言

熟练 旁遮普语
熟练 英语
熟练 乌尔都语

Umair 联系人

Rimsha Zafar
Fulcrum Pvt Ltd