اپریل ۲۹, ۲۰۲۴ شائع ہوئی 228 نے دیکھا Report Job
We are seeking talented and customer-focused Call Center Representatives who are fluent in English to join our team. As a Call Center Representative, you will be responsible for handling inbound and outbound calls from customers, providing exceptional service, and resolving inquiries and issues in a timely manner.
Responsibilities:
- Answer incoming calls from customers and assist with inquiries, product information, and issue resolution
- Make outbound calls to follow up on customer inquiries, confirm appointments, or conduct surveys as needed
- Provide accurate and up-to-date information to customers regarding products, services, and promotions
- Identify and escalate priority issues to the appropriate department or supervisor
- Maintain a positive and professional attitude during all customer interactions
- Follow call scripts and protocols to ensure consistency and compliance with company standards
- Input and update customer information in the database accurately
Requirements:
- Fluent in English (verbal and written) with clear pronunciation and effective communication skills
- Previous experience in a customer service or call center role preferred
- Excellent interpersonal skills and the ability to build rapport with customers
- Strong problem-solving abilities and the capacity to handle challenging situations calmly and effectively
- Proficiency in basic computer applications (e.g., Microsoft Office) and familiarity with CRM software is a plus
- Ability to multitask and work efficiently in a fast-paced environment
- Flexible availability to work various shifts, including evenings, weekends, and holidays
Benefits:
- Competitive hourly rate or salary
- Comprehensive training and ongoing support
- Opportunities for career advancement and professional development
- Positive and collaborative work environment
نوکری کی تفصیلات
Provider MS Communications
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