发布 Sep 21, 2016 2 查看
We are looking for a customer-oriented service representativeand resolve any emerging problems that our clients might face with accuracy and efficiency.
The target is to ensure excellent service standards and maintain high customer satisfaction.
Responsibilities
- Effectively manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements
- Proven customer support experience
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritise, and manage time effectively
- High school degree
CALL BOX BPO (CBB), is a Business Process Outsourcing (BPO) company with over sixteen years of relevant experience in the call center industry, we possess expertise in outbound call center services. Our professional team can help your business to create more quality leads that converts them into viable sales opportunities. Based on your lead generation requirements, we can provide you with a customized solution that would address your needs. However, to discover the best we have developed other domains for prominent industry uprights so that every outsourcing solution is customized and significantly beneficial. CBB is a service provider of customized outsourcing solutions to various businesses, industries and functions for USA, Canada and UK markets. Having its operations began in March 2015. We understand the motives of our clients and help them speed-up revenue growth, improve functional strength and dramatically gain customer satisfaction levels, while significantly reducing costs. We profess that “people are our greatest asset” CBB, has a distinctly formulated set of values that are prominently passed on to all employees and involve the way that firm devotes to serve clients, care for colleagues and maintain professional standards.
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