发布 May 02, 2024 159 查看 Report Job
Are you a friendly and organized individual with excellent communication skills? We're looking for a Software Support Executive to join our team.
A Software Support Executive is responsible for providing technical assistance, support and training to customers.
Key Responsibilities:
1) Responding to customer inquiries via phone, email, or chat.
2) Diagnosing and troubleshooting technical issues with software applications.
3) Guiding customers through problem-solving steps or providing remote assistance.
4) Documenting customer interactions, issues, and resolutions.
5) Collaborating with internal teams, such as development or quality assurance, to resolve complex issues.
6) Providing training and support materials to customers to enhance their understanding and usage of the software.
7) Identifying and escalating unresolved issues to higher-level support or development teams.
Continuously updating knowledge base and support documentation.
8) Ensuring timely resolution of customer issues to maintain high levels of customer satisfaction.
9) Participating in software testing and quality assurance processes to identify and report bugs or issues.
Qualifications and Skills:
- B.A or B.Com
- Strong communication and customer service skills.
- Basic computer proficiency (Microsoft Office).
- Organized, detail-oriented, and able to multitask.
- Join our team and be a part of a welcoming and dynamic work environment. We look forward to meeting you!
Generix Solutions
Generix Solutions is one of the leading, fastest growing and specialized Software Development Companies with more than 15 years of experience having offices in Pakistan, UAE and UK. We provide various services ranging from Web Application Development, Customized Software Development , E-commerce Sites, Customized Web Development, Offshore Development Center, Hire a Developers and many more to our valued client’s globally in various technologies and multiple domains. Generix Solutions possess solid experience in development and maintenance of large and mission critical computerization projects. We are expert in delivery of Turnkey Solutions, Product Development, Maintenance, System Integration and world-class Business Consultancy & Training Services to our valued customers on standard ERPs, Micro Financing, HRMS and other Business Systems developed by us. Standard processes and metrics to insure the quality of requirements, agility in product development, documentation of every bit of knowledge & detail, infrastructure performance & security, customer;s satisfaction, efficiency of deliveries overall, we focus and ensure implementation of required standards including but not limited to IIBA, PMI, ITIL, CMMI, RCM and Agile etc.
Ali Aziz
CEO
Shopistan
Zohaib Ali
Marketing Manager
Digital Online Devices
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Muzammil Baig
Digital Marketing Manager
IT Services Group
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Aqib Irshad
Head of HR, Training & OD
FINCA
