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Asstistant Manager - Customer Services

Next Level Communications (Pvt) Ltd

多个城市，巴基斯坦

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发布 Sep 12, 2016 4 查看

Next Level Communications (Pvt.) Ltd is a rapidly growing system solutions integrator, telecommunication and power system solution company. We are seeking independent, young positive and energetic individuals to fill our dynamic customer service positions in a fast-paced and ever-changing environment.

Responsibilities:

To update & prepare list of out of warranty installations with the assistance of Sales / Service Manager
To look after customer calls / complaints and any technical assistance or required information
To update customer data base of all installations to keep the track of warranties and due date of expiry of warranties.
To prepare service contracts / SLA’s / Annual Maintenance contracts in all regions with the assistance of respective Sales Managers.
To prepare quotes for accessories or post installation requirements.
To take update of updated stock from all regions and prepare a summarized report.
Assist with day-to-day administrative queries from or regarding the field engineer.
Follow up with service department and customer to ensure that appropriate actions were taken on customers’ requests.
Weekly reporting to Service Manager for the executed activities along with next week plan.
Generating Service Revenues as per assigned service targets.

Education and Experience