概要

Highly experienced IT Manager with over 20 years of expertise in driving operational efficiency, technology leadership, and cost savings. Proven track record in increasing productivity (e.g., 25% improvement in a Sr. System Support Engineer role), optimizing processes (e.g., 45% improvement in support metrics), and implementing innovative IT solutions (e.g., 15% conversion rate increase). Skilled in ITIL, ITSM, cloud computing, data analytics, e-commerce operations, and team management. Adept at managing IT projects, service delivery, and leading cross-functional teams to meet organizational goals.


项目

GMES

工作经历

公司标识
IT & ECOMMERCE MANAGER
Linnas Enterprises
Sep 2020 - 代表 | Lahore, Pakistan

·         Led e-commerce operations, achieving a 15% increase in conversion rates and a 20% boost in online sales.
·         Optimized supply chain logistics, ensuring timely delivery and reducing inventory delays by 25%.
·         Managed international trade, using Letters of Credit (LCs) to streamline import/export processes.
·         Spearheaded digital marketing campaigns, improving online visibility and driving 30% sales growth.
·         Analyzed customer data trends to fine-tune marketing strategies, leading to higher engagement.
·         Led and mentored a team of 10 e-commerce professionals, ensuring efficient day-to-day operations.

公司标识
TESTING AND SERVICE TRANSITION MANAGER
British American Tobacco
Aug 2019 - Mar 2020 | Jhelum, Pakistan


Designed service management frameworks and technical training programs for IT services.
Conducted service management testing to ensure readiness for deployment.
Developed transition documentation for support teams, ensuring smooth handover to operations.
Provided hyper-care support post-deployment, resolving 98% of service issues within SLA.

公司标识
SR. SYSTEM SUPPORT ENGINEER
Pakistan Mobile Communication Limited – JAZZ
Apr 2015 - Jul 2019 | Lahore, Pakistan

·         Managed network performance, ensuring 99.9% uptime for critical infrastructure.
·         Administered security systems, backups, and servers for seamless IT operations.
·         Developed and deployed custom applications, enhancing operational efficiency by 25%.
·         Led cybersecurity initiatives, providing security training to over 100 employees.
·         Implemented ITIL methodologies, improving incident management response time by 30%.
·         Increased productivity by 45% through new support procedures and technical training programs.

公司标识
System Engineer
Pakistan Mobile Communications Limited – JAZZ (Vendor – Multilynx)
Jul 2014 - Mar 2015 | Lahore, Pakistan


Provided first-level technical support to end-users, resolving hardware, software, networking, and web application issues.
Supervised network switching and routing operations, ensuring network stability.
Assembled and installed desktop and notebook computers across Windows, Linux, and Mac systems.
Coordinated the installation of servers, LAN cables, and network printers for seamless operations.
Managed IT asset inventory, tracking and maintaining records of all equipment.
Achieved 99.8% SLA in resolving technical issues through a ticketing system.
Provided user training on new hardware and software functionalities.

公司标识
IT Manager
Space Communication and Software Services
Jan 2012 - Jun 2014 | Gujrat, Pakistan

• Managed network devices, workstations, and servers, improving system uptime by 20%.
• Supported contact center operations, optimizing predictive dialer parameters for better efficiency.
• Conducted market research for software solutions, leading to improved campaign success.
• Optimized company website for SEO, resulting in a 40% increase in web traffic.

公司标识
IT Manager
Plan Tours (Pvt) Ltd.
Sep 2000 - Dec 2011 | Lahore, Pakistan

·         Led an IT team in deploying new technologies, enhancing system performance by 30%.
·         Managed IT budgets, reducing operational costs by 20% through strategic procurement.
·         Developed IT systems and databases, improving business processes and data access.

学历

Virtual University of Pakistan
大专, ‎
Data Analytics And Business Intelligence
Incomplete
2024
Zendesk
证书, ‎
Zendesk Customer Service Professional Certificate
Incomplete
2024
ServiceNow
证书, ‎
ServiceNow IT Leadership Professional Certificate
Incomplete
2023
Virtual University of Pakistan
短课程, Leadership & Team Management‎
Business Management
Completed
2017
COMSATS Institute of Information Technology
硕士, 科学硕士学位, MCS‎
Computer Science
CGPA 3.1/4
2016
COMSATS Institute of Information Technology
硕士, , Masters in Computer Sciences‎
Bachelor of Applied Psychology
CGPA 3.2/4
2016
Virtual University of Pakistan
学士, , Bachelors in Arts‎
Computer Science
CGPA 2.7/4
2014

技能

熟练 Accounting
中级 Cisco
熟练 Ecommerce
熟练 English Language
熟练 Fortinet
熟练 Project Management Call Center.
熟练 Quality Assurance
熟练 Quick Learner
熟练 Typing Speed
熟练 Configuration
熟练 managing cost
熟练 Negotiations
熟练 Network
熟练 360 Recruitment
熟练 3rd Line Support
熟练 A Levels
熟练 A Levels Teaching
熟练 AAccounting
熟练 Ability to Diagnose Problems
熟练 Ability To Manage Complex Projects
熟练 Ability to Structure
熟练 Able To Give And Receive Feedback
熟练 Academic Administration
熟练 Academic Program Management
熟练 Academic Tutoring
熟练 Access Networks
熟练 Account Management
熟练 Account Management =
熟练 Accounting
熟练 Accounting Applications Command
中级 Accounting ERP
中级 Accounting Principles
熟练 Accounting Software Command
熟练 Accounting+
熟练 Accounts Administration
熟练 Accounts / Manager
熟练 Accounts Administration
熟练 Accounts Coordination
熟练 Accounts Handling
熟练 Accounts Management
熟练 Accounts Management Skllis
熟练 Accounts Software Command
熟练 Accurate Record Keeping
熟练 Achieving Measurable Results
熟练 Achieving Results
熟练 Active Directory
熟练 Active Directory Experience
熟练 Active Listener
熟练 Active Listening & Interpersonal Skills
熟练 Active Reports

语言

初学者 土耳其语
熟练 旁遮普语
熟练 乌尔都语
初学者 印度语
熟练 英语

MUHAMMAD 联系人

Shagufta Maalik
MTG Pvt Ltd