Job Responsibilities: -
·         Diagnosed and/or resolve problems in response to a customer-reported incident via trouble tickets. Planning and delivery of IT customer support services
·         Troubleshooting, diagnostics of computer peripherals including Operating Systems, Software, Antivirus, Router, Switches, and Other Network Devices.
·         Organizing video conferences for the board and executive-level meetings, ensuring full support to board members and executives.
·         Setting up and installing new computers, networks, and software.
·         Setting up user accounts and profiles on the network.
·         Installing updates, known as patches, to software applications.
·         Installing and configuring operating systems, anti-virus software, and other applications such as Microsoft Office.
·         Diagnosing and fixing network problems and hardware or software faults.
·         Maintaining inventories of hardware and software.
·         Managing backups of servers, in case of data loss.
·         Outlook Mail archive, Auto archive setting mailbox and get all user outlook backups.
·         Keeping a record of issues and faults along with solutions, for future reference.
·         Networking, LAN, sharing, hardware and software issues resolution
·         Installing and configuring computer, Laptop, and MacBook hardware, software, systems, networks, printers, and scanners
·         Working experience on webmail domain. Outlook emails client configuration.
·         Installation window server 2016.
·         Processing of monthly billing invoices

 
 

Two Month Systems Administrator Internship
Job Responsibilities: -
·         Domain account administration through active directory
·         Managing Microsoft 365 licenses through Microsoft admin portal
·         Operating System & Linux installation
·         MAC binding through DHCP server