Escalations Specialist

We are seeking a dynamic, problem-solving professional to join our team as an Escalations Specialist. By using your excellent communication skills and keen attention to detail, you will play a pivotal role in resolving intricate customer service issues and fostering an improved customer experience.

Job Responsibilities:

Our Escalations Specialist will manage escalated customer service inquiries and complaints by providing efficient, prompt, and high-quality responses.
You will collaborate with various internal departments to find solutions, track escalation cases to ensure timely resolution and mitigate potential risks that may affect customer satisfaction.

Key duties for this role include:

Managing escalated cases and resolving complex problems
Collaborating across teams to swiftly address customer issues
Implementing customer-centric strategies to enhance the customer service experience
Assessing trends in escalated issues and making recommendations for service enhancements

Ideal Candidate:

The ideal candidate is an individual with a strong background in customer service, preferably in an escalated support role. You possess excellent communication skills, a high level of empathy, and an unwavering commitment to improving the customer experience. Ideally, your problem-solving skills are top-notch, and you are able to keep calm and effective in challenging situations.

Key Qualifications:

Previous experience in a customer service and escalation management role
Exceptional verbal and written communication skills
Proven track record of effective problem-solving
Strong ability to manage multiple tasks and prioritize effectively
Experience working with customer service software, databases, and CRM systems.

Skills

Fault Resolution Fault Finding Mechanical Skills

Job Details

Industry:

Information Technology

Functional Area:

Operations

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Lahore, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Career Level:

Experienced Professional

Minimum Experience:

2 Years

Apply Before:

May 19, 2024

Posting Date:

Apr 18, 2024

Abacus Consulting

Information Technology · 1001-1500 employees - Lahore

For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is industry focused and technology driven with a world class delivery capability. We help clients transform their businesses and be the market leaders. We offer a wide range of products and services, including strategy consulting, privatization and public-private partnerships, mergers, acquisitions and divestitures, business advisory services, sector search and research, environmental advisory services, SAP implementation and education, enterprise performance management, supply chain & operations management, application development and management, mobile applications, business process outsourcing, organization design and development, HR surveys, change management and HR functional solutions./p