IT Support Expert

ATCN Consulting

مئی ۰۳, ۲۰۲۴ شائع ہوئی 293 نے دیکھا Report Job

PKR. 125,000 - 125,000/Month

The person must have excellent Power BI, Microsoft office, Azure, Tableau, SQL and data visualisation skills. Also have an understanding of google SEO, linked in marketing and able to manage company website updates.

Lead the company security policy and manage the IT infrastructure. Troubleshooting hardware, software, and network issues to keep businesses running smoothly.

Create spreadsheets and assist he admin team in making processes more efficient.

This role you will be the main IT technical person responsible for supporting all IT systems across the business unit. This will include maintaining internal/cloud Services (one drive/Sharepoint etc), PC, Printers and WAN/ LAN networks inclusive of web applications (Innovation) and coordinating with Group IT based in London. The candidate will need to obtain a calm and mature personality with the ability to work both on your own initiative and as part of the wider team.

This is new role that has been created to work more in partnership with the team, very exciting time to join the organization. Primary Responsibilities but not limited to:
2nd line technical desktop support for all onsite users, including management of the Servers and Routers.
1st line Technical support for home users as and when require.
Act as a liaison between multiple departments/group IT, making sure this is done from start to finish.
Involved in multiple IT projects and will be working directly with head of IT.
Responsible in supporting the team in raising IT tickets inclusive of self-management of your own tickets.
Involved in IT change control process of release management and platform testing.
Carry out and coordinate testing for any IT changes alongside regular testing (Including IT project work).
Able to create documentation for end user/included technical guides. (This will also include giving training)
Research new technologies to suit our needs and requirements for the business, future tech ready.
Working with wider group companies in applying IT best practice, internal training will be given.
Responsible for IT security, patch management cycles for our entire IT setup (Working alongside Group IT). Key Relationships Internal
Internal process champions for different business application systems.
Security champion, very proactive on cyber security alongside patch management.
IT vendors/3rd party support partners. (Printers, door access, HP, break fix contracts) Skills/Qualifications
Basic IT knowledge and has interest in working within IT department (KPI development plan will be set).
Technical qualifications in Microsoft, Cisco, HP would be desired, ITIL v3 or project management is good to have.
Experience in supporting end-user for IT desktop support /Application support for over 2 to 3 years.
Strong customer and service orientation, you will be the front line and 2nd support for London site.
Ability to liaise with staff all level and to communicate information in a simple manner.
Can work well on own initiative and within a team environment.
Out of hours support may be required at times for system updates, being flexible is very important.