Key Responsibilities:
1. Provide first-line technical support to end-users via phone, email, or in-person, resolving issues in a timely and efficient manner.
2. Diagnose and troubleshoot hardware, software, and network problems, escalating complex issues to the appropriate teams when necessary.
3. Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
4. Manage user accounts and permissions, including password resets and access control.
5. Perform routine maintenance tasks such as software updates, patches, and system backups.
6. Monitor IT systems and networks for performance and security issues, taking proactive steps to prevent downtime and mitigate risks.
7. Collaborate with other IT teams to implement new technologies, upgrades, and enhancements.
8. Document all support activities, including resolutions, troubleshooting steps, and system configurations.
9. Provide training and technical guidance to end-users as needed.
10. Stay up-to-date with the latest trends and developments in IT support and technology.
Qualifications: