Major Job Descriptions Include:

  1. To be an effective communicator and ensure all complaints are acknowledged in a timely manner and customers are kept information throughout the complaint process.
  2. To manage the resolution of customer complaints, within given timescales.
  3. To be the first point of contact for all customer related issues.
  4. To liaise with the client on a weekly basis and report on the level of customer complaint resolutions.
  5. To be the main point of contact for tenants receiving services from Mears, maximising customer satisfaction and ensuring full communication at all times.
  6. To provide complaint trends and communicate lessons learnt to the Branch manager and Business Partner, so service levels can be improved. 

Job Details

Job Channel:
Industry:
Total Positions:
4 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Tahkal, Peshawar, Pakistan
Gender:
Female
Age:
20 - 25 Years
Minimum Education:
Bachelors
Degree Title:
Bachelors
Career Level:
Entry Level
Minimum Experience:
Less than 1 Year
Apply Before:
Oct 21, 2016
Posting Date:
Sep 20, 2016

AYS Group of Companies

Retail · 301-600 employees - Peshawar

AYS Group of Industries is one of the renowned industrial groups of the country. This group started Business in 1956 under chairmanship of Abdur Rauf and presently his two Sons Amir Rauf and Adeel Rauf are handling the Group business. AYS Group by now is in the business of General Trading, Electronics and Furniture retail network, Safety Matches, and also in partnership in MDF, Chipboard and Food industries. Amir Rauf is CEO of the Group and Adeel Rauf Managing Director, the two creative and courageous men, latter joined by second generation, making a blend of experience and modern business knowledge, managed the business growth and development with assistance of highly qualified team of professionals. Faith in Almighty Allah and in their own abilities & commitment to the cause, untiring efforts and leadership qualities of the family, established the group, which now stands amongst Leading Industrial Groups of the Country. GROUP COMPANIES: AYS Commercial Corporation. Ays Commercial Corporation is trading concern dealing in Local Sale, Import and Export of General Trading Items. Major product of import and export is Electronics House Hold Appliances. AYS International. AYS International formally AYS Electronics is a Chain of Retail network of House Hold appliances spreading all over Khyber Pakhtunkhwa and now spreading its network to rest of Pakistan. Ays Electronics is the largest electronics retail network being recognize and awarded Gold Medal by Khyber Puktunkhwa chamber of Commerce as the largest Income Tax and Sales tax payer of the province in retail category since last three years. Khyber Match Factory Pvt. Ltd. Khyber Match Factory is one of the largest safety match manufacturer dealing in sales of safety matches in local and export market. Khyber Match has the recognition of achieving 9 times export trophy award of Federation of Pakistan Chamber of commerce and Industry. PARTNER COMPANIES: Ciel Wood Pvt. Ltd. Ciel Wood is first MDF manufacturing plant of Khyber Pakhtunkhwa and first HDF plant of Pakistan. Ciel wood is dealing with different sizes of MDF, HDF, Chip Board, Thin MDF and Laminated Boards. The Second plant of same nature is under construction in Brhama Jhang Bather near Islamabad. Ocean Foods Pvt. Ltd. Ocean Food is Food processing and Grinding factory dealing presently all type Spices, Mixes Recipes, Salt and Chickpea flour. The manufacturing plant is in Peshawar and the second plant is under construction in Brahama Jhang Bather near to Islamabad.

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